Alexander Carone Email & Phone Number

Irvine, California, United States

Rancho Santa Margarita, California, United States

-Managed, Assigned, and Tracked Lease Renewals to exceed communitygoal of at least 70.9% renewals captured-Supported Transition to Centralized Leasing by assisting LeasingConsultants & Prospects to secure New Leases-Managed on-site processes for tenants receiving government assistance:new lease applications, renewals, annual inspections, violations, andmove outs.-Partnered with Community Manager for all legal/eviction matters, andrepresented management at all related trial dates.-Completed Monthly Property Quality Inspections of buildings, vacantunits, and common areas to identify needed improvements-Supported Service Manager w/ Unit Turn Efforts by completing MoveOut Inspections, Vendor Scheduling, Purchase Orders & Invoicing-Completed monthly review of financial variance reports to provide sitelevel revenue and expense insights to executive leadership-Acted as main point of contact for escalated resident concerns includingwater intrusion/mold remediation efforts-Supported team intuition through dynamic changes to beta test andadapt to new systems & processes: SalesForce & TourGuide

Aliso Viejo, California, United States

Aliso Town Center Apartment Homes - Aliso Viejo, CA 92656-Front of house communication and scheduling for property widereinvestment / construction: 70 Staircase Replacements, 192 CarportsRemoved & Rebuilt, 12 Buildings Re-Roofed, Amenity Renovations:Office, Pool, Clubhouse, Fitness Center, Parcel Lockers-Sales Specialist - Fulfilled roll of leasing agent during employmentturnover, and assisted in development of newly hired associates-Resident Relations Representative - Trained & acted as networkingpoint of contact for community management associates-Supported all adjustments necessary for COVID-19 related efforts, bothphysical and administrative

Vista Bella Apartment Homes / Aliso Town Center Apartment Homes

• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments and actions taken.• Serve as a resource for management in the development and communication of better and more efficient resident relations.• Successfully lease and renew leases for apartments by meeting customers' needs.• Process resident applications, lease documents and related paperwork.• Generate and sign lease contracts and approve accuracy within leasing software (Onesite).• Maintain filing, communications and record keeping in accordance with Company policies and procedures.• Support the marketing functions by recording accurate data on prospects and residents.• Interface with maintenance personnel and assisted with maintenance scheduling and dispatch.• Create Purchase Orders as communicated by maintenance operations and approved vendors.• Confirm vendor invoices to close accounts for former residents – Final Account Statements• Resident relocation during re-pipe -- Assisted with communication and made relocation accommodations during 5 day process while copper piping replaced throughout entire occupied residence.• Community Wide Staircase Replacement – Organized demolition and construction communications to residents and made accommodations to meet resident’s expectations while staircases to each second level were removed and replaced during an 8 hour period where residents did not have access to or from their homes.• Community Wide Carport Construction – Organized communication and parking relocation during carport construction. Acted as main communication line during construction delay that lasted 14 months as prevented by the City of Aliso Viejo.• Sales Specialist – Fulfilled the roll of leasing agent during employment turnover, and assisted with on the job training for newly hired Sales Specialists.• Trained newly hired associates and acted as a networking point of contact for associates within Community Management vertical.

Orange, California

Internship Experience: Direct Marketing, Event Setup, Campaign Management, Clientele Representative, Promotional Presentation, Marketing Systems and Operations.

Irvine

Bachelor Of Science (B.S.), Entertainment Business

Activities and Societies: Arts, Media, Marketing, EntertainmentBusiness Degree Program with Focus on Marketing and Entrepreneurship. Full.

High School Diploma, Education