Alex Brown Email & Phone Number

Austin, Texas Metropolitan Area

Stockholm, Stockholm County, Se

Heads US autonomous electric truck operations and oversees customer success. Manages team of technical experts focused on launching, scaling, and supporting commercial deployments. Supports the sales team with solution development and contract renewals.

Stockholm, Stockholm County, Se

Served as technical manager deploying autonomous electric trucks on customer sites.

Mountain View, Ca, Us

• Managed Phoenix test/R&D site operation for last mile logistics• Program managed Single Driver autonomous testing operations• Drove single driver operations tooling improvements via product team feedback loop• Worked cross-functionally with software, hardware, fleet and product teams to provide feedback to create a safe overallexperience for the operations team and its customers• Led a team of 20 people comprised of managerial and IC roles• Oversaw growth and development of operations management staff• Created and set quarterly site level OKRs to drive team performance• Played a critical role in managing one of the world’s first chaseless unmanned autonomous robot deliveries in 2020• Reduced operational costs by 40% in 2019

Mountain View, Ca, Us

• Managed a team of 30+ vehicle operators responsible for testing autonomous delivery vehicles on public roads• Conducted safety audits across team• Assisted delivery support team in dispatching vehicles to customer orders as well as answering customer questions via phone/email• Provided remote/onsite troubleshooting support for autonomous platform software/hardware issues• Played critical role in launching the Phoenix autonomous delivery pilot in partnership with Kroger (Fry’s Foods)

San Francisco, California, Us

• Manage day to day operations of the self-driving vehicle fleet. • Works in cross-functional teams to improve autonomy performance, data collection, and operational tools• Submits daily reports of software release progress and data collection. • Deploys new software builds daily to the self-driving fleet. • Compiles performance metrics and drives Vehicle Operator performance to serve our customers and deliver the best experience possible. • Audits team’s performance constantly and coaches towards progressive improvement.• Utilizes ride-share tools to analyze and improve customer experience

San Francisco, California, Us

• Responsible for testing autonomous vehicles on the road• Assisted in map data collection, map QA, and passenger operations• Provided detailed performance feedback to engineers• Played an integral role launching the Phoenix and San Francisco operations

Us

- Managed the cash office ensuring the store's books were balanced daily.- Responsible daily for ensuring ~$150,000 in cash was properly accounted for and balanced.- Responsible for managing the cashiers and courtesy clerks outside of normal working hours.- Managed the store's customer service desk including returns, Western Union transactions, and the state lottery transactions.

Us

- Processed customers' grocery orders while providing a great customer experience- Recognized as most efficient cashier in the southwest region across 200 stores- Stocked shelves across grocery, dairy, produce, bakery and liquor departments.- Performed quarterly inventory checks.

Us

- Packaged customers' groceries and provided curbside assistance- Collected shopping carts- Cleaned front end and aisles as necessary

Scottsdale, Arizona, Us

Hooton, England, Gb

Provide technical support for SJS Solutions' Optymyse5 IntelliDisplays, the premier Contact Center visual communication solution.

Fountain Hills, Az, Us

Design and testing of speech/voice/language interfaces, including requirements gathering, sample calls, persona design, call-flow design, creating specifications, writing prompts and analysis. - Voice User Interface (VUI) Design, Call flow optimization- Wizard-of-Oz tests- Usability tests