Alexander Collazo Email and Phone Number
Alexander Collazo work email
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Alexander Collazo personal email
Astute Information Security Administrator with 3 years of IT support experience in a self-managed environment with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding expectations. Bachelor of Science, Business - Information Technology Management graduate and currently pursuing my Master of Science in Cyber Security and Data Assurance.
Navy Federal Credit Union
View- Website:
- navyfederal.org
- Employees:
- 23742
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Navy Federal Credit UnionParrish, Fl, Us
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Summer Associate IrmNavy Federal Credit Union May 2023 - PresentVienna, Va, Us
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Information Security SpecialistTrustco Bank Mar 2022 - Apr 2023Albany, New York, Us -
Information Security AdministratorTrustco Bank Mar 2022 - Sep 2022Albany, New York, Us
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Senior TechnicianTrustco Bank Oct 2020 - Mar 2022Albany, New York, UsActively manage 53 bank branch locations across the state of Florida ensuring computer hardware, peripherals, software, VIOP and networking functions are functional and efficient.Troubleshoot systems failures involving connection issues, IP address conflicts, Firewall configuration issues, and repair with minimal interruption to operations.Reduced monthly issue resolution logs from 10+ to an average of 1 a monthPlan Network diagrams and equipment acquisitions for new branch locations, coordinating with vendors to ensure equipment arrives and is installed in an efficient manner. Assist senior management with reports, disaster recovery plans, and equipment allocation.
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Level Ii Pc Tech / AnalystTrustco Bank Nov 2019 - Oct 2020Albany, New York, UsDeploy new software program for teller transactions involving imaging via LAN, configuration of NIXDORF Wincor Printers, and ensuring server connection was established for all 53 locationsConvert phone system from Nortel POTS system to Zultys VIOP, involving provisioning of phones, user entry and firmware updates.Handle user troubleshooting requests submitted through JIRA, frequently involving educating end user and remote access.
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Closing CoordinatorTrustco Bank Dec 2017 - Nov 2019Albany, New York, Us
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Assistant Branch ManagerTrustco Bank Jul 2017 - Dec 2017Albany, New York, Us
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Area ManagerMattress1One May 2014 - Jun 2017▪ Creates sales reports and analyzes them while communicating openly with the team to identify operational opportunities that should be developed to improve sales efficiencies and enhance current sales operations.▪ Recruits, trains, and develops associates through coaching, motivation, and supervisory duties to achieve operational goals.▪ Develops a plan of action and training material to maximize sales revenues and effectiveness while maintaining a focus on a positive customer experience.▪ Coordinates communication strategies to implement actionable tactics to address trends, sales specials, and opportunities to align the goals of each store with the corporate expectations.▪ Acts as liaison between the stores, warehouse, and senior leadership to ensure inventory is displayed property, kept accurately, and customer satisfaction is fulfilled from point of sale to delivery.▪ Completes payroll and commission based tracking for the employees of a 17 store district -
WebmasterMattress1One Jan 2015 - May 2016▪ Monitored purchasing trends through reporting to provide insight to senior management to assist in developing the key drivers and opportunities for upcoming events and sale initiatives.▪ Created and maintained content for the company website through corporate brand marketing material, coding, and graphic design.▪ Developed tactical support of SEO initiatives such as keyword research and recommendations, developing meta tags and descriptions, and optimizing for local search.▪ Actively tracked consumer retention and interaction to identify areas of improvement to maintain constant sales flow.
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Service AdvisorDream Team Llc. Oct 2013 - Apr 2014▪ Provided excellent customer services ▪ Utilized suggestive selling technique to increase revenues by understanding the customer wants and needs on an individualized level▪ Filled out customer service orders and aided in the administrative duties correlating with them▪ Worked with multiple third party companies to order parts and tools needed for each service provided▪ Stocked and retrieved merchandise and supplies by keeping track of the shops inventory
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Commercial Accounts ManagerAutozone Apr 2012 - Sep 2013Memphis, Tn, Us▪ Monitored and developed team member performance by supervising, conducting counseling and evaluations, and delivering recognition of commercial department (6+ Employees).▪ Generated weekly sales tracking reports to develop strategic plans to improve financial results▪ Evaluated competitive pricing strategies to understand impact of relative pricing decisions on overallrevenues and effectiveness of sales strategies.▪ Ensured the team provided excellent customer service by emphasizing the importance of customersatisfaction and preventing and resolving escalations.▪ Handled incoming calls across 4 lines while delegating drivers to deliveries to ▪ Maintained a good relationship with current shop owners and scouted new business opportunities. -
Commercial Accounts ManagerAdvance Auto Parts Oct 2011 - Apr 2012Raleigh, Nc, Us▪ Completed business to business sales through account upkeep by providing excellent customer service, keeping track of in-store inventory, and collecting overdue balances.▪ Developed strategic plans to improve business revenue▪ Ensured the team provided excellent customer service by emphasizing the importance of customersatisfaction▪ Scouted new business opportunities to expand the area reach of the store
Alexander Collazo Skills
Alexander Collazo Education Details
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Western Governors UniversityCybersecurity & Information Assurance -
Western Governors UniversityInformation Technology Business Management
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Universal Technical Institute, Inc.Automobile/Automotive Mechanics Technology/Technician
Frequently Asked Questions about Alexander Collazo
What company does Alexander Collazo work for?
Alexander Collazo works for Navy Federal Credit Union
What is Alexander Collazo's role at the current company?
Alexander Collazo's current role is Cybersecurity Enthusiast.
What is Alexander Collazo's email address?
Alexander Collazo's email address is co****@****olan.ua
What schools did Alexander Collazo attend?
Alexander Collazo attended Western Governors University, Western Governors University, Universal Technical Institute, Inc..
What skills is Alexander Collazo known for?
Alexander Collazo has skills like Customer Service, Sales, Automotive, Management, Customer Satisfaction, Microsoft Office, Microsoft Excel, Team Building, Sales Management, Negotiation, Leadership, Employee Training.
Who are Alexander Collazo's colleagues?
Alexander Collazo's colleagues are Krittaya Faison, Amanda Britt, Diana Bowling, Jacqueline Baker, Rachel Burger, Megan Schnirel, Chandna Jain.
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