Alexander Copeland Email & Phone Number

-Works on a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management-Designs the IRT solution to meet the clinical study requirements based on the clinical protocol, the executed work order, and discussions/meetings with the client-Accurately and completely documents all requirements in the relevant specification documents-Leads the internal team review of the draft specifications; main point of contact for the internal development team for all IRT design related questions throughout the build process-Leads the client review of the IRT specifications and supporting documents, making any required updates and obtaining both client and internal approval by the agreed upon milestone date-Responsible for the UAT plan, test scripts, and coordinating all required system setup for client UAT-Primary point of contact for design questions (internally and externally) during the system build process-Leads client UAT of the IRT system -Supports any re-design of the IRT system or implementation of new features in an IRT system during the maintenance period -Identifies and assists with the implementation of process improvements for the broader services department-Assists the product team with the design and development of new features by providing feedback based on client requests and project experiences-Assists with the training of new staff members on the Suvoda product and processes

-Constructed system architecture and automated workflow processes within CRM Recruit (Microsoft Dynamics 365) to analyze and organize system data, communicate with applicants, and aid system users in the university admissions process-Performed daily error resolution on applications and data imported/entered into CRM Recruit; audited and transformed applicant data to fit live system parameters and ensure data accuracy -Developed web front-end applications for all schools and colleges within Temple University-Tested web front-end applications and system processes in several digital/sandbox environments for error resolution and moved completed processes to live production environment-Trained faculty and staff on use of new system processes and their implementations. Created related documentation-Performed ticket resolution in BMC Remedy for errors on student applications/accounts and user permissions

Philadelphia, Pennsylvania, United States

-Created visual data models in Excel based on recruiter performance data-Organized and prepared data for company's move from iCIMS CRM/ATS to Lever CRM-Organized talent acquisition data into easily digestible formats for Talent Acquisition department leads-Analyzed said data to provide insights into effectiveness of recruitment strategies

Berwyn, Pa

-Maintained data integrity and procedures in company's CRM/ATS in conjunction with a team of corporate recruiters-Developed a KPI system to evaluate recruiters’ performance. Created KPI guidelines and overview documents. Tracked KPI metrics for quarterly evaluations-Produced ad hoc reports on hiring metrics and transformed data into digestible graphs and spreadsheets for department leads-Performed regular audits of system data and employee financial statements in company's ATS and HRIS (Striven) for proper entry and accuracy-Oversaw data migration project from Bullhorn CRM/ATS to Striven HRIS-Engineered and developed user interface, text fields and entry processes in Bullhorn CRM/ATS to better suit company’s needs and hiring workflow-Trained new hires on use of Bullhorn and expected data entry procedures. Created related training documents/manuals

West Chester, Pa

-Ran budgeting and sales figure reports for on-air sellers-Scheduled live broadcasts and fielded minute-to-minute show changes-Utilized LotusNotes database as contact directory and maintained data accuracy-Acted as liaison between show hosts, celebrities, guests, producers, etc. in QVC Studio Park -Coordinated with producers and directors to facilitate live broadcasts-Oversaw guest and talent registration and security clearance

Newtown, Pa

-Oversaw archiving and digitization of the Lisl Steiner Archive for Ingrid Rockefeller and the estate of Jacques Lowe, personal photographer to JFK-Data and warehouse management including maintenance of archival database in FileMaker Pro and warehouse asset management totaling 100,000+ digitized and physical assets-Copy-edited manuscript, tracked and responded to legal inquires, and performed accounting duties during publication of writer David Margolick's book "The Promise and the Dream"-Company tax filing-Courier duties-Scheduled meetings and appointments-Managed shipping and receiving Logs

Greater Philadelphia Area

-Edited book manuscripts, including photo-journals, novels and reference sources for grammar, formatting, proper MLA/Chicago-Style citation and indexing -Used Pressworks publishing database for data input, maintenance and organization -Filed applications for copyrights & cataloging in publication for the Library of Congress

M.S. Coursework, Information Technology

Completed Masters courses CIS 5304 “Network Technologies” and CIS 5017 “Operating Systems and Architecture” with A grades

B.A., Creative Writing

Activities and Societies: Temple University Writers Guild Graduated Cum Laude