Alexander Crow Email & Phone Number

Greater London, England, United Kingdom

• Managing a team of tour operator specialists for Canada & Alaska, overseeing sales, reservations, client engagement, crisis management, and training.• Implemented strategic and practical initiatives to drive sales growth and enhance customer satisfaction in the region.• Successfully led the team to achieve an increase in sales revenue whilst combating significant in-country challenges around the biggest incident since Covid (worst wildfires in Jasper’s history).

London, England, United Kingdom

More an "Event Management Service", than simply "event tech"; Delegate Connect combines an amazing fully tailorable digital platform with industry-leading client and end-user 'concierge-level' service.Helping event managers with 3 simple goals:- GROW your audiences & partners- WOW those audiences & partners- make events EASIER TO RUNPing me Alexander.C@DelegateConnect.co to find out more!

London, United Kingdom

Strategic and day-to-day management of 15 U.K. and European sales regions, with over 10 direct managerial and up to 220 indirect sales executive reports, responsible for driving:- Sales Performance across all regions.- Recruitment, on-boarding, training, performance management and administration for all regions.- Improved territory mapping, development and utilisation.- Robust internal and external reporting systems, processes and structures.- Long, Medium and Short-term external partnerships with events, venues, malls and local government.

Cape Town Area, South Africa

One year enterprise change / transformation project around improving customer interaction and sales outcomes for inbound and the development of an outbound sales channel within a call centre environment.Providing leadership, direction, support and performance management for a team of 6 managers, approximately 50 call agents and another 15 tertiary staff.Driving results through the development, implementation, refinement and integration of a bespoke Customer Service and Sales process tool, we were able to set the new yardstick by which the operation is now measured, including:- Increased Sales per Agent, Sales per Call and Sales Revenues, in spite of declining inbound call volumes.- Improved Occupancy, Speed to Answer and First Call Resolution rates.- Reduced Call Abandonment rates and improved Customer Satisfaction Scores.- Better Workforce Planning, motivation and Performance Management.- Successful Callback / Outbound call strategies.- Clearer reporting and data management.

Albert Park, Victoria, Australia

Strategic assessment and development of new process/systems for all revenue generating teams for Melbourne Sports & Aquatic Centre (MSAC), Lakeside Arena and State Netball & Hockey Centre, including Event and Stadium bookings, Retail, Gym membership and Food & Beverage.

Melbourne, Australia

Business Development role delivering record partnership activation, through:- Existing Exhibition and Sponsorship partner engagement, management and retention.- New solutions identification and development.- New Business acquisition and development.- Brand Awareness and corporate marketing.- Market Research and new solution development.

Toronto, Canada Area

Responsible for a full spectrum roll out of new sales territory across the Greater Toronto Area, throughout Ontario and Quebec. Strategic and day-to-day management of all facets of the Eastern Canada region:- Recruitment, Onboarding, Training, Performance Management, Mentoring and Coaching of all sales personnel.- Territory Mapping, Channel Development and Management. - Partner Engagement, Relationship Management and Contract Negotiation.- Day-to-day Administration.

Melbourne, Australia

Engaged to turn around and build sales territory across the Melbourne Area. Strategic and day-to-day management of all facets of the business, including new product and new territory roll out:- Recruitment, Onboarding, Training, Performance Management, Mentoring and Coaching of all sales personnel.- Management Training.- Territory Mapping, Channel Development and Management. - Partner Engagement, Relationship Management and Contract Negotiation.- Day-to-day Administration.

Sydney, Australia

Developing and leading Delegate, Exhibition and Sponsorship Sales solutions across the business.

Sydney, Australia

As head of the audience development team this role included junior and advance level recruitment, combined with a strong knowledge of event networking across all major verticals including Finance.

Greater New York City Area

- Establishment and Development of Direct Delegate Sales function. - Increasing synergy between core functions; Delegate Sales, Marketing, Customer Service, AR and Web. - Management of Website Development & Administration Team.

Greater New York City Area

As a turnaround role it was necessary to retool a basic, poorly managed, under performing and dispirited sales unit into an unrivalled business driving function. Sound leadership and the diligent application of structure, correct methodologies, training, recruitment and process management, resulted in doubled sales revenue, reduced staff turnover and an enthusiastic team that looked to drive business across all divisions.

London, United Kingdom

Proud to be part of such an outstanding team and ultimately responsible for the day-to-day management of the Europe-wide Telecoms & Technology, the IIR Germany and the IIR Netherlands Sales teams. IIR UK provided me with a great opportunity to develop my Sales, Management, Training and Organisational skills; establishing my credentials as a genuine business leader.Managed key sponsor relationships on major events including TETRA World Congress, Billing Systems and WDM & Optical Networking; clients including Nokia, Motorola, SIEMENS, Cisco, Alcatel, Lucent Technologies and Nortel Networks.