Alex Cutts Email & Phone Number

Portsmouth, Gb

London, England, United Kingdom

London, England, United Kingdom

City Of London, England, United Kingdom

Dealing with Construction and Engineering claims with a focus on full lifecycle cyber losses. My involvement ranges from incident management through to post incident review and adjusting. This includes working with a range of partners to assist policyholders with system recovery, forensic investigation, regulatory oversight and communication support as well as considering losses after the incident including Cyber Business Interruption adjustment.

Southampton, United Kingdom

Portsmouth, United Kingdom

Leading a team of handlers by- Providing coaching and support, particularly through periods of change within the department - Undertaking quality monitoring activity in terms of claims and complaints handled- Providing a referral point for complex claims and complaints- Designing and delivering department training

Portsmouth

Handling household claims up to £100,000 in value. This included subsidence claims, complaint handing and recovery management in an end to end department.

Southampton

- Dealing with pre and post sales advice to customers and contractors, and where possible suggesting complementary products in our range to increase our sales- Attempting to resolve technical faults over the phone, providing self-help advice and support and where necessary arranging for engineer visits- Answering queries from electricians about technical product information and installation

Portsmouth

- Managing broadband orders from the point of sale to the customer being connected- Analysing orders to pro-actively identify problems and efficiently resolving any issues- Keeping customers informed of the progress of their order- Liaising with third parties such as BT or other internal departments as necessary