Alex Cutts Email & Phone Number

Portsmouth, GB

London, England, United Kingdom

London, England, United Kingdom

City Of London, England, United Kingdom

Dealing with Construction and Engineering claims with a focus on full lifecycle cyber losses. My involvement ranges from incident management through to post incident review and adjusting. This includes working with a range of partners to assist policyholders with system recovery, forensic investigation, regulatory oversight and communication support as.

Southampton, United Kingdom

Portsmouth, United Kingdom

Leading a team of handlers by- Providing coaching and support, particularly through periods of change within the department - Undertaking quality monitoring activity in terms of claims and complaints handled- Providing a referral point for complex claims and complaints- Designing and delivering department training

Portsmouth

Handling household claims up to £100,000 in value. This included subsidence claims, complaint handing and recovery management in an end to end department.

Southampton

- Dealing with pre and post sales advice to customers and contractors, and where possible suggesting complementary products in our range to increase our sales- Attempting to resolve technical faults over the phone, providing self-help advice and support and where necessary arranging for engineer visits- Answering queries from electricians about technical.

Portsmouth

- Managing broadband orders from the point of sale to the customer being connected- Analysing orders to pro-actively identify problems and efficiently resolving any issues- Keeping customers informed of the progress of their order- Liaising with third parties such as BT or other internal departments as necessary