Alexander Darling, Lssgb Email & Phone Number

Lisle, Il

Provide support to the global sales team and dealers in developing and growing the international parts business; supervise and coach four operation associates to effectively service the global dealers in the parts fulfillment ordering process; identifying, developing, implementing, and measuring the action plans to continuously improve the performance and profitability of the global parts business; manage dealer accounts requiring special attention, training, and maintenance; oversee global dealer order to cash and claims resolution; collaborate with other departmental units to create or improve the overall customer service experience.

Wood Dale, Il

Oversight of entire export logistic operations, including air, ocean and trucking; directly responsible for supervising three export personnel in addition to jointly supervising three employees of the warehousing staff; managing major international accounts throughout the US; corresponding daily with our international offices on sales and operational matters; generating monthly profit/loss reports; utilizing resources to obtain optimum pricing for the company and customers, thus effectively contributed to the success of the Chicago Office making it the “Top Performing Office” in the entire United States for five consecutive years. Other responsibilities included creating operation manuals and training on workflow processes; maintaining global tracking system; acting as liaison between operation and sales departments; ordering department necessities; monitoring compliance with appropriate government regulatory agencies.

Wood Dale, Il

Coordinated both the sales and operational activities of international air and ocean export shipments; managed day-to-day customer contact; prepared rate proposals to customers; conducted sales calls; processed sale inquiries and leads; generated sales reports while maintaining a close working relationship with the operations department; coordinated air and ocean export and import shipments; issued air waybills; prepared customer invoices and all necessary export documentation including Department of State Licensed commodities and maintaining necessary records.

Wood Dale, Il

Supervised air export and warehouse personnel; negotiated rates with airlines; created monthly air consolidation schedules for the entire export department; developed inventory, warehousing and distribution control procedures increasing productivity of warehouse personnel; coordinated total logistics for J.I.T. trade show events with nearly a 100% on time efficiency rating; prepared sales quotes to customers and assisted in developing export documentation and training procedures for ISO9002 Quality Systems.

Wood Dale, Il

Coordinated international air export shipments; issued air waybills; provided customer service; negotiated rates with trucking companies; arranged pick-up and delivery of customer’s freight and preparing necessary export documentation.

Certification Courses In Lean Six Sigma Green Belt And Project Management Professional, Also Business Development - Advanced Excel And Advanced Sharepoint

Bachelor Of Science (B.S.), Business Management With A Minor In Psychology

Activities and Societies: • V.P. Society for the Advancement of Management • Society for Human Resource Management Member • Management.