Alexander D. Email & Phone Number

Sacramento, California, United States

Americas

United States

• Worked as Senior Hybrid Cloud Technical Sales specialist presenting and demonstrating value of ITSM, Cloud, XaaS, Business Process Automation, Endpoint Management, Data Analytics and Networking solutions to new and.
• Orchestrated and developed standard and customized technical presentations/demonstrations for target enterprises on event management, network & system discovery and root cause analysis, automation, asset management.
• Technical lead validating and facilitating Proof of Concepts (POC) on ITSM solutions including establishing Document of Understanding (DOU) agreement to create scope of efforts and milestones that led to in closing.
• Established solution and product training through Proof of Technology (POT) sessions for internal and external clients encompassing ITSM software and hardware functionality, capabilities, benefits and tips in classroom.
• Technical lead responding to Request for Information (RFI) and Request for Proposals (RFP) including organizing appropriate personnel (i.e., Development, Product Manager, Legal, etc.) as warranted resulting in.
• Preserved client relationships after sales by managing deployment (“burn-down”) strategies, upgrades to acquire new release capabilities and integration strategies to customer's business processes resulting in becoming.

United States

• Member of IBM’s Software Services for Tivoli (ISST) specializing on IT Network and Application Performance Management. Engaged with top major accounts that covers multiple industries.
• Performed infrastructure/environment assessments.
• Provided architecture and sizing recommendations to establish production, test and development systems including integration with existing tools.
• Performed implementations, upgrades, expansions and customization services on event and performance management solutions on Windows, Unix and Linux systems.
• Technical lead to identify scope of work, budget projections for statement of work (SOW) and establishing milestones.
• Analyzed data collected (i.e., network elements, interfaces, facilities, systems and applications) to properly modify solutions to its optimal capability.

Sacramento, California Area

Web Development and Web Hosting Services, Graphics & Designs

United States

• Worked as a Senior Software Consultant supporting Pre-Sales and Post Sales activities with Lucent’s ITSM solutions. This included DNS, DHCP and IP address management (DDI), network and application performance manager.
• Delivered standard and tailored presentations and demonstrations on DNS, DHCP and IP address management (DDI), network and application monitoring and performance management of enterprise accounts, managed service.
• Provided technical training for customers, internal business groups including new sales consultants and sales representatives on solution features, positioning and pricing structures.
• Established success criteria and guidelines for Proof of Concepts for multiple enterprises including installation and configuration of ITSM solutions on Windows, Unix, and Linux OS platforms.
• Provided Statistical Interpretation training on data collected, reports creation and customizations on out-of-box reports and correlating network and application data captured from other systems.
• Awarded Top Software Consultant three quarters consecutively on exceeding overall revenue and signing objectives.