Alexander Plouffe Email & Phone Number

Toronto, Ontario, Canada

As Channel Sales Executive at HostedBizz, I manage channel partners and developed strategies to increase sales and revenue. Key responsibilities included:-Building strong relationships with distributors, resellers, and value-added resellers (VARs)-Identifying and qualifying new channel partners to expand the company's reach-Developing and executing strategic sales plans to meet or exceed targets-Providing exceptional customer service and support to ensure partner satisfaction-Maintaining accurate records of all sales activities in the CRM system

Toronto, Ontario, Canada

As an Account Executive for enterprise software sales at Cision, I delivered customized solutions to large organizations by taking a consultative approach and actively listening to client needs. By building strong relationships with key decision-makers and providing tailored solutions, I drove long-term partnerships and ensured customer satisfaction.My responsibilities included identifying new business opportunities, developing and presenting proposals, negotiating contracts, and mentoring new team members. Through my expertise in account management and customer relationship management, I was able to consistently deliver value and exceed client expectations.

Markham

As the world’s leading provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology.Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries. Since its founding in 2007, Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With global headquarters in Norwalk, Connecticut, Datto has international offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore

Toronto, Canada Area

● Works alongside C-Level executives and e-commerce directors to help deliver tools that drive customer engagement while also accelerating operational efficiency, through a merchant’s physical, online and mobile sales channels.● Manages large portfolio of medium and enterprise level multinational companies; sells and implements software solutions including gift card, loyalty and POS systems to medium and enterprise level companies.● Plays the role of the Key Account Executive for all high level French speaking accounts in Quebec.

Toronto, Canada Area

● Met with clients to determine their payment needs; developed and designed e-commerce solutions based on clients requirement.● Built and managed core business needs in an effective manner, resulting in the onboarding of the largest clients with $1 M revenue a year.

● Interacted with clients, various departments, and senior decision makers, to resolve and investigate issues and concerns. ● Represented the office at cross departmental functions and meetings, including regular interaction with the CRTC and the CCTS regarding the interpretation of various codes in order to comply with the set regulations.

York Mills

● Handled Executive level escalations in a timely manner ensuring service related matters and billing complaints resolved in an amicable way.● Drove process improvements and also ran meetings in order to identify and isolate any customer facing issues; addressed the executive level team with any ongoing problematic issues on any company wide issues.

Toronto

● Conducted 365 testing, cloud based storage testing and domain management testing.● Performed functionality, feature, regression and usability testing for external facing websites and e-commerce applications in production, QA and live environments.

● Performed extensive testing through customer facing “My Account” mobile application for various platforms and devices including Android, IOS, Windows Mobile and Black Berry 10.● Applied comprehensive knowledge of software development lifecycle and 365 testing to perform functionality, UAT, regression, storage management, and usability testing in multiple browsers (Chrome, Firefox and IE.)

● Performed regular floor support duties to support Agents; cross sold and upsold various lines of products within the Rogers brand.

● Performed account transactions for customers while following business policies and procedures.● Educated peers on data packages and information through daily coaching sessions and job aids.