In addition to my responsibilities as CCO, I also lead our new business sales team, partnering with travel agencies and tour operators to bring their businesses online.

Nezasa provides a seamless planning and booking experience throughout the whole travel lifecycle. As CCO, I lead our brilliant Customer Experience department, comprised of revenue operations, onboarding, customer success, and customer support. Our job is to welcome customers onboard and ensure a smooth and safe customer journey ✈️

The world’s first awards ceremony dedicated to the customer success profession.

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR).

Cognite is a global industrial AI Software-as-a-Service (SaaS) company (and Norway's first unicorn 🦄) supporting the full-scale digital transformation of heavy-asset industries around the world. Our key product, Cognite Data Fusion (CDF), empowers companies with contextualized OT/IT data to drive industrial applications that increase safety, sustainability, and efficiency, and drive revenue.

Incopro is a leading online brand protection company that partners with world-class brands to fight counterfeiting and other forms of trademark and copyright abuse using our industry-leading software and analyst teams.As VP of European Sales & Customer Success at Incopro, I led the European sales team and the global teams responsible for customer success, customer experience, account management, onboarding, training, support, and partnerships. Our remit was to ensure our customers achieve their brand protection goals with Incopro, reducing the total scope of infringement, redirecting sales of counterfeit to legitimate sales, and proactively protecting consumers from dangerous and faulty products online.

Following the acquisition of Fairsail by Sage, I led customer success for Sage People globally and was a member of the Sage People executive team and global Services leadership team.I oversaw all customer accounts worldwide, focusing on renewals (in the very high 90s for 2018), customer success, and customer adoption. I was also the principal customer stakeholder on Sage People's product development panel and lead a team of 9 CSMs and 1 Community Manager.My role entailed:• Consulting with clients about how our offerings can better solve their HR challenges, ensuring they get the strongest return on their HR software investment.• Highlighting new release features and coming innovations via the Sage People Customer Community and other channels• Securing renewals and turning red accounts green• Serving as the customer-side product manager for all customer-requested changes and enhancementsI worked to ensure that all Sage People customers achieve their business objectives and were customers for life.