Alexander Gell Email & Phone Number

Seattle, Wa, Us

Tampa, Florida, Us

Seven Seas Water is a multinational developer, owner and operator of water production and wastewater treatment plants and businesses. My role with Seven Seas Water requires the ability to leverage strong interpersonal, analytical, and critical thinking skills. As part of the IT team my daily duties are balanced between delivering courteous and friendly, yet efficient end-user support; and administration of existing and newly provisioned Enterprise IT infrastructure systems for our home office in Tampa, branch offices in Texas, and throughout the Caribbean. Daily Administration items include: Windows Server 2012-2019 - AD/DS, Group Policy, DNS, DHCP, DFS, and moreVirtualization & Storage Management - VMware Infrastructure including VMWare Cloud, Dell, vSAN, AWS (EC2, S3, EBS, and VPC)Backup and Disaster Recovery - Veeam Backup and Recovery, VMware Cloud on AWS, AWS EC2, and multiple AWS Storage offerings. User Provisioning Workflow Management - Okta, Office 365Network and Security - Current: Cisco Meraki, Manage Engine, Carbon BlackPhased Out: Watchguard, Netwrix Auditor, TrendMicroEmail Spam & Threat Management - MimecastSoftware Automation, and Hardware Inventory- PRTG, Manage Engine, PDQ Deploy, PDQ inventory, WDS, Powershell, PythonIP Telephony & Voice/Audio Conferencing - Microsoft Audio Conferencing, MS Teams, AllworxOther - VPN Management, SSL CertificatesLeveraging the ability to learn new technologies as the need arises.

Largo, Florida, Us

Assist with financial and technical decisions, that will position Mission City Church for continued growth and for making an impact throughout the community.

Largo, Florida, Us

In this multifaceted role, I oversaw all aspects of technology operations & production as a senior leader to large volunteer teams as well as staff.I facilitated equipment implementation, maintenance, updates, repairs, and technical troubleshooting for all business critical Technology. Additionally, I led hardware budgets resource allocation, coordinate volunteers, and managed the organization website and social media team. Led and worked with a team of production volunteers to Livestream events, provide all A/V/L needs, research and implement new technologies, and negotiate vendor contracts. I oversaw digital marketing, including Google Analytics, SEO, and used various methods to drive paid and organic web traffic. During my tenure, I conceptualized, developed, and implemented Cloud Application Solutions and captured approximately $25,000 in annual savings. Moreover, I worked with a team to restructure budgets and reduce annual costs by nearly $150k in addition to streamlining operations.

St. Petersburg, Fl, Us

Licensed Real Estate Agent assisting buyers/sellers in purchasing/selling their personal properties and/or investment property while providing Outstanding service and building relationships.

Clearwater, Fl, Us

In this role, I was promoted through several management positions in charge of engineers and technical staff with expertise in IT operations and strategies. I oversaw a team of Network and Service Desk Engineers, including performance management, scheduling, and Service Desk process improvements. I managed resources to optimize support, customer service, and timelyproject completion. I led client communications and troubleshooting for escalated cases, developed customer proposals, and provided comprehensive technical documentation. I managed daily Scrum meetings and analyzed performance data. Moreover, during my time here, I improved live answer rate by 28% within a ten-member Service Desk team and with an average of 120 calls per day.

Clearwater, Fl, Us

Clearwater, Fl, Us

As a Service Desk Team Lead, I effectively managed Empath Health Queue and served as a key escalation point for 7-member support team supporting 1500+ staff in a Citrix environment. I trained and mentored support staff, developed document database, and comprehensively documented tickets. I formulated data-driven reports and metrics to improve team performance and business processes.I was promoted to a position of increased responsibility and in charge of Level 2 escalation, including collaboration with onsite teams to reduce ticket rates and effectively solve problems. I implemented upgrades and deployments of production servers, created a Management Nimble Storage Array, and leveraged Citrix XenDesktop/XenServer/XenCenter to assist end users and manage data.

Clearwater, Fl, Us

In this role, I supported end users as a first point of contact and technical troubleshooter for various solutions. I leveraged remote support tools to quickly and efficiently resolve issues. I was recognized for accuracy, diligence, and effective client communications prior to multiple promotions.

Clearwater, Florida, Us

Associate Of Science (A.S.), Information Technology

Real Estate License, Real Estate