In charge of operations team, responsible for ocean container transportation (Sea freight, railwayfreight - FCL\LCL, import/export).Regular tasks are:• Team supervision, process improvement projects lead, operation’s quality control;• Customer Service and commercial activities, i.e budget responsibility for dedicated services;• Hiring, coaching, education of teams; team members mentoring;• Transport management system governance and improvement projects (Microsoft Dynamics AX), i.esetting technical requirements for developers, working with feedback from front office colleagues;• SOP’s creation and update, business analytics (SAP, Qlickview, EXCEL reporting);• Procurement for supervised services;• Suppliers quality control, negotiations, problems solving and stakeholder management.

Main responsibilities:• Liner operations supervision, leading team of 7 direct reports and 10 members in Mumbai;• Continuous improvement projects, like invoicing quality ratio improvement, booking processautomation, customer communication scripts implementation, reduction of emails, quality of issueresolution, resolution turn time etc in collaboration with India global service center• Customer Service and Client’s meetings;• Stakeholder management (Port authorities, government relations, headquarters operations officeetc.)• Team, hiring, coaching, education;• IT projects participation, i.e Salesforce Implementation on an Area level (9 counties, ElectronicCustoms Interchange System setup for Latvia cargo).Business results:• Market leadership 2015-2018, with overall Market share growing 10%;• Volumes increase - 7000 FFE/year (total 42000 FFE/year);• Client’s Satisfaction and Loyalty Level reached 8,5/10;• Improved NPS from “minus” 19 to “plus” 38;• E-commerce services promotion - 99% of the Customer’s started to use website to purchase linerservices.

• Import cargo team supervision, hiring, coaching (10 members, responsible for av. 9000 FFE/monthcontainers delivery to St.-Petersburg);• Control of order management, invoicing process, receivables collections, issue resolution and claimshandling;• Leading coach for Russia Cluster “CARE PRO” training and dedicated Global Service Center team (5members) mentor (India, Mumbai);• Responsible for corporate e-com platform promotion (my.maerskline.com, www.maersk.ru) whichhelped to reduce containers pick up time up to 55%;• Account development and stakeholder management responsible.

• Key Account management - average 20 clients;• Worked as a Russia Cluster accounts receivable responsible and managed to decrease it for 850kUSD in a year;• Participated in off-shoring and simplification projects.

• Accounts management - av. 85 clients;• Control of order management, invoicing process, receivables collections, issue resolution and claimshandling;• Cooperation with foreign offices and HQ.

• Sales of transport and forwarding services on domestic market, cold calls;• Clients and suppliers acquisition;• Accounts and contract management;• Accounts payable /receivable handling.

• Own trucks operations responsible - international trucking and logistics service (Finland, Germany,Switzerland);• Truck dispatcher;• State supervision organizations relations responsible.