Draft structural engineering plans using Revit, specialized in residential with high snow loadsCalculate structural forces and choose appropriate design specificationsLearning pyRevit to customize and add functionality to Revit

Customer service in the context of high dollar purchasesWork with clients to find and purchase residential propertiesEducate and set expectations about the home buying processProvide clients many years of knowledge and experience about real estate and financing

Constantly learning and solving new technical issues, Top performer for case closures with very high customer satisfaction,Started as an associate, promoted twice in 18 months to a tier 2 agent● Provide application support for the PowerSchool Student Information System, incident resolution and systems configuration,including database troubleshooting, data extraction, and network configuration● Very high workload, over 40 tier 2 level cases open at one time● Expert level customer service needed in many situations were resolutions are not always possible that meet customersexpectations

● Managed construction including relationships with vendors, contractors and government agencies● Prospected for tenants, maintained properties, collected rent and handled tenant transitions● Interacted with title companies, real estate brokers, lenders, lawyers and the court system● Budgeted and analyzed profitability based on construction costs and surrounding comparable properties● Performed renovations including painting, flooring, fixtures, trimwork and installing appliances

● Determined the value of loans on the secondary market using software tools such as Optimal Blue and Encompass● Ensured accuracy through meticulous attention to detail● Assisted in configuring Optimal Blue and tailoring our product offerings under changing market conditions● Worked with loan officers to deliver the best possible level of service to our customersCommerce Mortgage, Lock Desk Analyst Septemb