Supporting a lovely girl with SEN in the morning and the rest of the school in the afternoons.

* Took the team successfully through and oversaw the change of ownership of the business.* Implemented training and procedural changes across the store.* Store continued to achieve customer services and sales standards through disruptions.

* Implemented changes and lead the store to one of the top profit making in the company. * Increased sales with double digit growth across the restaurant, concessions, plants, furniture etc. * One of only a handful of stores to beat targets on sales & operational standards in 2018-2019.* Took the team through a difficult restructuring and contractual change process positively and successfully oversaw the change of ownership of the business.

• Full responsibility for 1 of the biggest volume & profit making stores in Europe for 9 years• Last year store sales of £7m, achieved margin and EBITDA of 41% and 21% respectively• Excellent planning of staff, stock and customer uplift for peaks• Regular area manager coverage for holidays and projects in the North East• Conducted management team interviews along with developing and implementing training programmes. Company trainer along with management support and coach• Support for Scotland and North East, including personnel issues and redundancy process• Trial store: executed many new launches and ranges successfully• Won many area and company sales and customer service competitions• Communicated with local business and organisations to support and supply the community• Enriched staff and customer experience by organised in-store community events, kids' entertainment and external events• Implemented, trained and rolled out new till, payroll, personnel, office systems, customer service and sales programs

• Fully responsible for the store in a fast business environment in a variety of stores• Planned staff and organised workload as well as ordering stock for the store

• Set up a customer service, sales and marketing business • Gained contracts from dairies, and milk distributors to gain new customers• Hired, trained and developed teams of staff to gain sales