BlueSana is on a mission to transform the global climate tech eco-system. Our goal is to enhance efficiency and transparency, so that: • Climate tech companies can scale globally at pace. • Corporates and governments can achieve their climate targets and beyond. BlueSana connects innovative climate tech-companies with customers and investors, to unleash game-changing climate solutions.

Solving support cost challenges and boosting customer satisfaction by leveraging AI for proactive engagement and real-time personalization, integrating seamlessly with enterprise systems.

As a Senior Product Solutions Manager (Sep 2021 - Dec 2023), I led teams in managing product development and customer experience optimization, with achievements in customer-centric troubleshooting automation, hackathon-winning product innovation, and data-driven operations improvements. I developed a platforms product for automatic bug detection, a campaign monitoring system for proactive customer engagement, a support solution providing system-generated attachments, and a SaaS customer insights tool from large data sets.In other roles:- Product Solutions Manager (Feb 2018 - Sep 2021) Managed global product optimization for cross-functional customer experience teams, revamping internal performance metrics, transforming cross-team consultation processes, and redesigning critical user journeys. Led cross-functional senior leadership alignment and drove adoption across five product and operations teams.- Global Lead, People Development (Sep 2015 - Nov 2023) Managed global DEI and People Development initiatives, aligning senior leadership to set organization-wide OKRs, ensuring global alignment across a 250-person customer success organization. Oversaw and executed multiple large-scale global projects and initiatives.- Strategic Partnerships Development Manager (May 2022 - Nov 2022) Led the International Growth Agency Program in Australia & New Zealand, developing and executing Joint Business Plans with C-level executives from 12 top media and marketing agencies. Drove double-digit year-over-year growth and generated incremental revenue by expanding clients' businesses overseas.

Enhanced technical troubleshooting, process optimization, and operational efficiency across the end-to-end user experience for programmatic platform products. Among other efforts, I designed and launched a customer support communications tool for information management, creating clarity and consistency during large-scale product breakage situations. Additionally, I evaluated performance, streamlined operations, and up-skilled talent for a team of 120 contractors.

Sigma Worldwide is an end to end manufacturing consulting firm for clients in the consumer electronics, medical device, outdoor sporting, wireless and beauty industries. Joined Sigma at its startup phase, undertaking various projects across new product development, business strategy, supply chain management, customer experience, and quality assurance. Focus on operations management and process optimization in manufacturing lines.