• Identify product improvement opportunities, implement them, and perform market risk analysis to support new market entry and product revisions• Leverage in-depth knowledge and understanding of products across market segments to direct the development and implementation of new product initiatives, including product enhancements• Develop, track, and analyze product performance and lifecycles on an ongoing basis after launch, as well as recommending, planning, and implementing product improvements to meet market needs• Seek and maintain comprehensive understanding of internal and external environmental influences and competitive pressures to develop and enhance product portfolio• Utilize market research, prepare marketing analyses, and use analytical methods to define market opportunities and make recommendations for strategy• Develop business requirements and other plan materials which will drive ongoing product maintenance or new product development through planning and implementation phases

• Created and maintained roadmaps, documentation, and support materials for two platforms• Defined an analytics approach for making decisions about products, integrations, and services• Managed a scrum process for the business unit to organize and prioritize work that delivers KPIs• Wrote and standardized statement of works and requirements for clients and internal stakeholders

• Analyzed data from the software to identify product improvements and drive success for customers• Managed training courses, product demos, and installations services for enterprise customers• Coordinated release processes, including user guides, release notes, and customer communication• Gathered customer feedback, such as net promoter scores, use case priorities, and requirements