A Thailand-based home furnishing company producing indoor and outdoor handcrafted, quality designed furniture. Clients include: The Standard Hotel Hua Hin, The Standard Hotel Maldives, Dusit Thani Hotels, and Sansiri Development.

• Handled escalated calls for clients with complex situations, providing a single point of contact for problem resolution.• Provided group and one-on-one coaching for crew members for continuing education on handling elevated situations, and complex account types.

• Implemented different training techniques in order to teach new crew business unit practices and procedures• Empowered newly-hired employees to be confident servicing our clients by guiding them through Vanguard’s resources and tools• Created a team oriented coaching environment, encouraging peer and coach collaboration• Challenged new hires to think conceptually while handling difficult client situations.

• Consistently exceeds performance metrics with high level technical expertise, business acumen, and relationship management• Brought in $20 million in leads to our Personal Advisor Services, a key new business area for Vanguard’s future• Offered investment guidance to new and existing clients. Completed transactions in clients’ accounts across various accounts and platforms• Exceled in explaining complex information in ways that are easy to understand, enabling clients and crew to… Show more • Consistently exceeds performance metrics with high level technical expertise, business acumen, and relationship management• Brought in $20 million in leads to our Personal Advisor Services, a key new business area for Vanguard’s future• Offered investment guidance to new and existing clients. Completed transactions in clients’ accounts across various accounts and platforms• Exceled in explaining complex information in ways that are easy to understand, enabling clients and crew to make decisions based on this knowledge• Tackled team initiatives by developing a tool that analyzed individual member’s metrics in order to find creative solutions to boost engagement and performance. • Implemented a Market Watch interface which educated team members about relevant and current financial news and topics Show less

• Managed accounts payable and receivable, generating financial statements and facilitated account closing procedures each month• Reported on variances in monthly costing reports• Processed payroll, federal and state tax withholding and administered and managed company’s 401k and HAS accounts for 80 employees. • Generated payments for vendors each week• Assisted in transitioning payroll system from QuickBooks to Paychex Payroll Systems• Provided training to new employees of… Show more • Managed accounts payable and receivable, generating financial statements and facilitated account closing procedures each month• Reported on variances in monthly costing reports• Processed payroll, federal and state tax withholding and administered and managed company’s 401k and HAS accounts for 80 employees. • Generated payments for vendors each week• Assisted in transitioning payroll system from QuickBooks to Paychex Payroll Systems• Provided training to new employees of the in-house accounting system and company processes Show less