Alexander Ivory Email & Phone Number

• Lead and develop relationships with the top clients at Veriday (RBC US/CAN, CIBC, IPC), key stakeholders & end users by way of weekly and monthly meetings reviewing roadmaps, performance and usage metrics of flagship product ‘Digital Agent’• Conduct customer onboarding, regular business reviews, goal alignment with customers to achieve objectives• Lead and supported projects ranging in scale ($250-500K+), reporting to the Senior Project Manager, including a digital wealth rebrand for CIBC, migrations of of RBC and CIBC from former platforms to the Digital Agent platform• Work with enterprise client Digital Wealth marketing teams and their advisors on strategic marketing campaigns, product adoption, content creation, collecting feedback & effectively communicating findings back to the business• Relationship management for new and existing clients• Utilized JIRA + Zendesk to manage enhancement and change requests, workflow of digital projects• Collaborate with sales team to help identify and drive expansion opportunities• Provide product training to ensure clients getting the most out of the Digital Agent platform

5520 Explorer Dr, Mississauga, On

3180 Laird Road Mississauga

Internal Marketing:• Encourage existing members to upgrade to executive membership• Increase memberships• Prepare marketing materials for Costco American Express card promotions• Met the daily target of new member sign ups, upgraded memberships, and credit card applicationsElectronic Sales:• Created and met daily sales goals on products in the electronic sales department • Assist members in purchase decisions and provided expertise on merchandise• Managed demo products and set up floor models based on floor plan• Completed weekly product knowledge tests and maintained an 80%+ average scorePhoto Lab Technician:• Produced regular and mass photo orders and poster print production orders• Shipped and received various department related orders and products• Performed scheduled maintenance on printers, kiosks, and computers• Provided ink refill service in a timely fashion•