Alexander King Email & Phone Number

Greater London, England, United Kingdom

▪ Senior Application Support Analyst for a cloud solutions provider.▪ Acted as the main support point of contact for all clients, responsible for processing all queries, issues, new requirements and change requests from being raised to resolution.▪ Effectively managed major production incidents, taking complete ownership until closure of the incident. ▪ Ensured that regular updates were provided and liaised with clients to ensure minimal downtime/disruption.▪ Provided testing of new developments prior to deployment into live.▪ Implemented proactive monitoring and alert systems, reducing application downtime and ensuring faster response time to issues.▪ Created and executed test plans based on technical and business requirements.

Greater London, England, United Kingdom

Application Support Analyst for a leading company supplying software to internationalexchanges, brokerages, and clearing houses.• Played a key role in the successful deployment of application upgrades and deployments,ensuring minimal disruption to end users.• Worked closely with developers to identify and resolve application issues, resulting in increases inapplication stability and a reduction in post-deployment issues.• Spearheaded the transition to a new customer support portal, providing improved access forclients and a knowledge base for quick access to known solutions for recurring issues.• Responsible for the support and ownership of critical issues at a range of global financialinstitutions.• Regularly built applications on internal environments for testing/development purposes.• Updated and maintained internal and client documentation.• On-call within a 24/7 support rota for clients.