Head Of Account Management
CurrentAs Head of Account Management in the accident management, SaaS and vehicle repair sector, I am responsible for driving the development and success of Vizion Network’s account management team. This includes creating a strong customer focus within the organisation and realising customer satisfaction and performance objectives. In this role, I develop and maintain strong relationships with existing customers, identify new business opportunities, and implement customer service improvement strategies. I am responsible for developing strategies to realise customer satisfaction and performance objectives, as well as supporting the development and implementation of best practice policies and procedures. Additionally, I am responsible for developing and maintaining a customer database, keeping up to date with industry trends and customer feedback, and creating reports to monitor customer satisfaction and performance. I am an experienced leader with excellent organisational and communication skills. I am highly motivated and customer-focused, and have extensive experience in developing account management strategies, leading and motivating a team, and in problem-solving.
