Jayme Alexander, M.S. Email & Phone Number

Cincinnati, Ohio, United States

Unlimited Systems is a company that builds workflow solutions for specialty healthcare. Offering a set of revenue cycle management products. Their target customers are community oncology practices.· Consult with Product Manager in development and maintenance of product roadmap.· Work daily with development team to clarify the product’s vision, requirements, and priorities. Continuously adapt to feedback provided during the development process.· Assist in final testing of features produced by the team in collaboration with Quality Analysts.· Own the product backlog and understand the product’s use to objectively feedback from multiple stakeholders and clients.· Ensure Jira use is optimized by the team to streamline the development process.· Provide transparency and ongoing communication to key stakeholders.· Participate in planning for and execution of feature releases.· Represent product at cross-team meetings.· Serve as point of escalation for issues and enhancement requests coming in from users.· Complete competitor analysis; participate in industry events, professional associations, conferences, etc.

• Serve as team lead to drive multiple customer onboarding projects forward.• Utilize Zoom to regularly meet with clients virtually. • Record training videos for client onboarding & training.• Act as a liaison between clients and software development team to ensure project success and timely completion of key milestones.

Cincinnati Oh

Create processes for planning & implementation of our software products, as well as support training for product adoption at customer sites.• Collaborate with User Experience Design, Technical Writers, Product Managers, Quality Assurance & Developer Teams.• Act as a liaison between application development team & software users. • Create training tools to utilize internally for workflow best practice.• Provide training for g4 Studio Cloud and support for customers going live on our software.• Create internal documentation Service Level Agreement (SLA) Operating Level Agreement (OLA) for internal staff to follow & implementation guidelines for customers.• Establish and maintain client satisfaction through professional customer support.• Provide timely and accurate customer support by troubleshooting issues while responding to customer calls, emails, and other requests.• Build out processes for internal Help Documentation built into the software.• Provide reporting capabilities to customers through Power Bi.• Document client feedback & communicate needs for product development team.• Utilize critical thinking skills to identify & troubleshoot software and client issues.• Utilize JIRA & Service Now.• Communicate technical concepts to clients and stakeholders in an understandable format.

Cincinnati Oh

Participate in the planning & implementation of our software products, as well as product adoption at new customer sites.• Provide training for the assistPoint Practice Portal & support for customers going live on our software.• Create training videos & tools for customers to utilize for workflow best practice.• Establish and maintain client satisfaction through professional customer support.• Provide timely and accurate customer support by gathering relevant issue details while responding to calls, emails, and customer requests.• Provide reporting capabilities to customers through Power Bi.• Continued outreach to on board new customers to our software products.• Utilize Zendesk for customer support ticket tracking.•Keep current on product features, document customer feedback & communicate with development team.• Assist with new client implementation as needed & troubleshoot Azure Active Directory questions. • Able to present to diverse groups of various sizes & utilize join.me for screen sharing.• Self-driven ability to manage priorities, seek out new responsibilities, learn additional skills & changing design trends.

Cincinnati Area

Telephonically assess and evaluate Humana members’ needs and requirements to achieve and/or maintain their health. Guide members and their families and facilitate interaction with resources appropriate for the care and well-being. Complete Medicare assessments, coach and problem solve with member to identify and address specific goal(s) to support health and behavior change. Assist members in completing prescription assistance program applications telephonically. Conducted Team Training's about new technologies to streamline work. Team Point Person & Subject Matter Expert – Community Health Educator & Humana at Home Care Manager-Social Services.Recipient of Treasure Chest Awards (February, March, April & May 2015). Member of Women’s Network Resource Group (WNRG), Impact African American Network Resource Group & Young Professionals.

Cincinnati, Ohio

Provides support to Humana members, community outreach & condition management activities. Acts as a resource to identify available social, and community services for Humana members. Provides telephone self-management support to help manage Humana member’s physical, environmental and psycho-social health. Understands clinical program design, implementation, management, monitoring and reporting.

Infectious Diseases Surveillance Research

Cincinnati, Ohio Area

Clinical Research on Respiratory syncytial virus (RSV), Rotavirus & other Infectious Diseases.

Cincinnati, Ohio Area

Clinical Research investigating cytomegalovirus with the Hatton Research Institute at Good Samaritan Hospital.

Master Of Science (M.S.), Public Health Promotion And Education

Activities and Societies: Ohio SOPHE (Ohio Society for Public Health Education) Eta Sigma GammaMagna Cum Laude Internship at Planned.

Bachelors Of Science In Health Promotion, Community Health

Activities and Societies: President - Eta Sigma Gamma, Peer Leader - Health Promotion & Education Learning Community, Member - Shades.