Jayme Alexander, M.S. Email & Phone Number

Cincinnati, Ohio, United States

Unlimited Systems is a company that builds workflow solutions for specialty healthcare. Offering a set of revenue cycle management products. Their target customers are community oncology practices.· Consult with Product Manager in development and maintenance of product roadmap.· Work daily with development team to clarify the product’s vision.

• Serve as team lead to drive multiple customer onboarding projects forward.
• Utilize Zoom to regularly meet with clients virtually.
• Record training videos for client onboarding & training.
• Act as a liaison between clients and software development team to ensure project success and timely completion of key milestones.

Cincinnati OH

• Create processes for planning & implementation of our software products, as well as support training for product adoption at customer sites.
• Collaborate with User Experience Design, Technical Writers, Product Managers, Quality Assurance & Developer Teams.
• Act as a liaison between application development team & software users.
• Create training tools to utilize internally for workflow best practice.
• Provide training for g4 Studio Cloud and support for customers going live on our software.
• Create internal documentation Service Level Agreement (SLA) Operating Level Agreement (OLA) for internal staff to follow & implementation guidelines for customers.

Cincinnati OH

• Participate in the planning & implementation of our software products, as well as product adoption at new customer sites.
• Provide training for the assistPoint Practice Portal & support for customers going live on our software.
• Create training videos & tools for customers to utilize for workflow best practice.
• Establish and maintain client satisfaction through professional customer support.
• Provide timely and accurate customer support by gathering relevant issue details while responding to calls, emails, and customer requests.
• Provide reporting capabilities to customers through Power Bi.

Cincinnati Area

Telephonically assess and evaluate Humana members’ needs and requirements to achieve and/or maintain their health. Guide members and their families and facilitate interaction with resources appropriate for the care and well-being. Complete Medicare assessments, coach and problem solve with member to identify and address specific goal(s) to support health.

Cincinnati, Ohio

Provides support to Humana members, community outreach & condition management activities. Acts as a resource to identify available social, and community services for Humana members. Provides telephone self-management support to help manage Humana member’s physical, environmental and psycho-social health. Understands clinical program design, implementation.

Infectious Diseases Surveillance Research

Cincinnati, Ohio Area

Clinical Research on Respiratory syncytial virus (RSV), Rotavirus & other Infectious Diseases.

Cincinnati, Ohio Area

Clinical Research investigating cytomegalovirus with the Hatton Research Institute at Good Samaritan Hospital.

Master Of Science (M.S.), Public Health Promotion And Education

Activities and Societies: Ohio SOPHE (Ohio Society for Public Health Education) Eta Sigma GammaMagna Cum Laude Internship at Planned.

Bachelors Of Science In Health Promotion, Community Health

Activities and Societies: President - Eta Sigma Gamma, Peer Leader - Health Promotion & Education Learning Community, Member - Shades of.