Alexander Bennett, Mba Email & Phone Number

Jefferson City, Missouri, United States

Lead team in the development and maintenance of the Knowledgebase internal resource center. Serve as the subject matter expert/manager of specific Small Business Products. Research and develop possible solutions to small businesses' financial needs. Gather and document detailed business requirements for system enhancements, including functional specifications and data mapping. Conduct a comprehensive analysis of financial systems, account reconciliation, financial reporting, and data analysis needs. Serve as an operator and subject matter expert who supports all aspects of the CBS/Account Analysis billing systems. Conduct thorough testing and validation of system changes to ensure accuracy, completeness, and compliance with regulatory requirements. Identify opportunities to streamline and automate reporting tasks. Collaborate with other Product Managers to develop account management processes, reporting requirements, and data analysis needs. Provide training and support to employees on new systems features, processes, and tools. Prepare, analyze, and present business management, CEO, and board reports on a regularly scheduled basis. Aid in the development and implementation of Commercial Banking budget and product goals.

Lead team in exceeding sales goals and providing exceptional customer service to all clientele. Develop business plans to gain additional customers. Provide product recommendations to customers on an as-needed sales basis. Oversee daily operations of general retail staff. Manage daily deposit operations tasks and oversee reports management. Guide Operations Coordinator and aide in decisioning of NSF items, fraudulent items, and other questionable items. Develop and implement onboarding training for all new tellers and customer service staff.

Jefferson City, Missouri, United States

Evaluate relevant product issues and identify areas of improvement in products and processes.Research and review prospective products.Create effective training for a diverse set of trainees.Collaborate with the account analysis system completing operation duties such as, but notlimited to, input and setup requests as needed; providing backup to the CBS system.Utilize innovative problem-solving to effectively troubleshoot customer concerns

Jefferson City, Missouri, United States

Advise clientele on company products and services in order to best develop their financialportfolio.Manage 25+ professionals through effective delegation and project monitoring.Develop, implement, and facilitate education on sales tactics for 30+ retail team members.Mentor young professionals through creating, evaluating, and reflecting on individualized goals.Execute daily operations, reviews, and processes with retail, business, and loan banking.Analyze 28+ departmental reports daily in order to verify company-endorsed conduct.Coordinate with Central Technology Services personnel to ensure proper coding of questionableitems, insufficient items, and unposted items arriving daily.Initiate and facilitate successful departmental transition to efficient digital systems and processesInstitute a cost-efficient structure for 800+ accounts to enhance accuracy and customersatisfaction.Establish a seamless transition for future talent by creating a comprehensive departmentalmanual and procedural layout.

Jefferson City, Missouri, United States

Interact with customers to explain a variety of banking options and products while engaging inactive listening to help them accomplish their financial goals.Mentor and lead a team 12+ professionals to establish creative and innovative solutions todiverse setbacks

Jefferson City, Missouri

Build professional relationships with a diverse clientele in order to provide personalized serviceswhile upholding corporate standards.Collaborate with professionals to create, evaluate, and maintain sale success criteria utilizingcompany systems and software.Manage teller team through coordinating scheduling and developing and assessing team goals.

Jefferson City, Missouri

Communicated prompt, efficient customer service both over the phone and in person. Coordinated transactions with United States Postal Services, Western Union Services, MO Lottery Sales and Services, and grocery services.

Master Of Science - Ms, Business Administration, Management And Operations

Bachelor Of Science - Bs, Business Administration, Management And Operations

Associate Of Science - As, Business Administration, Management And Operations

High School Diploma, General Studies