Alexander Lum Email & Phone Number

New York, NY, US

New York, NY, US

New York, New York, United States

Greater New York City Area

• Lead design sessions, facilitate testing, and train customers on configuring and utilizing Hyperscience to automate the extraction of structured and unstructured documents which empowers customers to make quicker and.
• Implement process and technical solutions to optimize Hyperscience’s impact with customers by leading discovery research sessions to learn our customers’ unique processes and partnering with product teams to design.
• Monitor customer… Show more
• Monitor customer health by coordinating monthly touchpoints, tracking usage trends and outstanding support tickets, and evaluating new use case fit to stay in front of challenges and to continuously drive adoption and.
• Partner with product teams to ensure our software products continue to meet customer needs and expectations by prioritizing feedback, reviewing product requirements and designs, and quality testing new features before.
• Led Hyperscience’s efforts to adjust implementation processes during Covid-19 pandemic by creating a new remote implementation playbook and documentation templates, and training and coaching colleagues through the.

Greater New York City Area

• Managed spot consulting team which implements new functionality and modules for live Kyriba clients
• Assisted pre-sales and sales team in scoping prospect/client requirements and providing estimates
• Translated and documented client functional and processing requirements into practical application configuration

Greater New York City Area

• Led implementations of the Kyriba Software-as-a-Service (SaaS) application for clients across North America, APAC, and EMEA
• Implemented Kyriba modules such as cash management/forecasting, in-house banking, cash pooling, electronic payments, payment fraud, and GL cash accounting
• Oversaw UAT testing to ensure all client’s business requirements and use cases have been completed for each module

Greater New York City Area

• Conducted in-depth business process reviews with the client to architect/develop new processes which will streamline their daily processes
• Conducted demos and on-site training on the functionality and best practices of the Reval application
• Consulted best practice on treasury processes such as cash positioning, forecasting, payments etc.
• Built custom reports using a Business Intelligence tool called Stimulsoft

Vancouver, Canada Area

• Designed and configured cash positioning, forecasting, in-house banking, and cash pooling functionality within the Reval application based on client’s requirements
• Configured ACH, SEPA, domestic, and international wire payments over XML/MT101 within Reval
• Managed bank connectivity testing for BAI2 and MT940 bank statement files
• Conducted global data migrations from the client’s legacy treasury system and into the Reval application

Greater New York City Area

• Configured different worksheets for cash positioning, forecasting, and liquidity planning within the Reval application
• Led internal and external training workshops on the different functionalities of Reval
• Modeled foreign exchange and interest rate trades within Reval
• Shadowed Senior Consultants to learn best practices during implementations

Secaucus, New Jersey

• Monitored driver performance on a day-to-day basis through UPS’ application known as SSP (Service, Safety, and Performance)
• Produced driver evaluations (VOJS) for supervisors to review with their respective drivers on safety elements which included seat belt, backing, and idling
• Analyzed and organized daily audits which assessed center performance and safety elements
• Devised possible solutions to reduce center and district idle time as well as driver backing which led to… Show more
• Devised possible solutions to reduce center and district idle time as well as driver backing which led to company efficiency Show less

Greater New York City Area

• Analyzed and organized daily audit reports which assessed district inefficiencies in areas such as Return Services, Missed on Road, and International Packaging
• Monitored and provided feedback to improve work efficiency and to strive for and maintain district goals
• Inspected drivers to ensure appropriate safety protocols were followed in the field
• Evaluated parking locations of drivers and provided solutions to minimize parking ticket costs
• Communicated directly with other… Show more
• Communicated directly with other departments such as Business Development to resolve issues such as customer complaints and damaged packages Show less

Bachelor Of Engineering, Engineering Management

Graduate Certificate in Systems Engineering Management Bachelor of Engineering in Engineering Management with a concentration of Systems.

Education record