Business Operations Analyst
- Implemented Salesforce for FHI Clinical including design, development, data migration, and user training.
- Continually develop and improve Salesforce as a tool to support marketing, sales, and contract management. Implement new use cases and reporting requirements, provide training and user-support, set up third party.
- Develop reports leveraging Salesforce data used by senior leadership and the board of directors to track sales results, pipeline health, and win/loss trends.
- Provide support to individual departments by analyzing processes, connecting users to training and resources, and developing applications and reports that address business needs such as a database of investigators that.
- Develop web forms and surveys to capture clinical resource assignments, contract requests, customer satisfaction responses, marketing activities, and other use-cases.