Alexander Johnson, Bsm, Qcls Email & Phone Number

Irvine, CA, US

Daytona Beach, Florida, US

• Successfully Managed a portfolio of over 200+ policies valued at $8M in premium; 98% retention rate.
• Cultivated robust relationships with major clients, negotiating and closing key deals, consistently exceeding revenue targets, showcasing a track record of revenue growth.
• Spearheaded client relationship management, achieving sustained client satisfaction and retention as well as portfolio excellence.
• Guided account managers, serving as a subject matter expert (SME) and mentor, ensuring meticulous record-keeping, policy adherence, and successful execution of new client acquisition/retention strategies.

Woodland Hills, CA, US

• Drove substantial portfolio growth, overseeing 150+ policies with a premium value of $2 million, consistently surpassing annual retention targets by 95% year over year.
• Enhanced revenue growth and heightened client satisfaction through the implementation of strategic risk assessments, adept negotiation of key deals, and identification of lucrative market growth opportunities.
• Successfully led KPI-focused sales plans, strategically closing pivotal deals, and maintaining strong client relationships, resulting in increased revenue and maximized client value.
• Spearheaded proactive account assessments and meticulous financial management, ensuring the tailoring of premium offers for heightened client retention and satisfaction.
• Played a pivotal role in training and directing new Account Managers, actively contributing to the development of business plans and strategies aimed at improving overall customer retention within the Small Commercial.
• Demonstrated expertise in financial acumen, employing a strategic approach to account management that led to the achievement of both revenue and retention objectives.

Englewood, CO, US

• Orchestrated impactful business plans in collaboration with independent dealers' owners and management at Dish Network, cultivating strategic partnerships and enhancing cross-selling and upselling strategies.
• Conducted thorough market analyses, pinpointing customer needs and uncovering growth opportunities, ensuring a data-driven approach to decision-making.
• Leveraged inherent market advantages to contribute significantly to strategic planning initiatives, fostering a proactive and results-driven environment.
• Led acquisition and retention efforts, achieving measurable success in customer satisfaction and loyalty through targeted strategies and effective relationship management.
• Applied keen insights into customer behavior and market trends, consistently driving revenue growth and optimizing customer acquisition and retention campaigns.
• Played a pivotal role in the development and execution of retention programs, contributing to notable improvements in customer retention rates.

Bellevue, WA, US

• Led B2B sales initiatives, driving revenue growth by consulting and selling innovative tech solutions to small and mid-tier businesses at T-Mobile.
• Established and nurtured robust relationships with community organizations and local businesses, fostering a collaborative network that enhanced market presence.
• Successfully implemented targeted marketing programs and initiatives, amplifying brand visibility and service awareness within local markets.
• Achieved notable sales milestones, consistently exceeding performance targets and contributing to the overall success of the account executive team.
• Proactively identified and capitalized on opportunities for upselling and cross-selling T-Mobile's suite of business solutions, maximizing customer value.
• Collaborated cross-functionally to streamline communication channels, ensuring seamless coordination between sales, marketing, and customer support teams.

Randolph AFB, TX, US

• Consistently achieved an overall performance rating of “Truly Among the Best (5)” by contributing to operational excellence
• Provided 24/7 customer service to pilots regarding their equipment needs with a 100% satisfaction rating
• Managed the inspection, maintenance, and replacement of a wide range of flight equipment worth $11M
• Lead logistics for combat training missions, managing equipment efficiency, transportation mapping, and global location landing

Bachelor Of Science - Bs, Business Management

Associate Of Science - As, Aircrew Safety Systems Technology

Certificate, Management