Alexander Santos Email & Phone Number

New York, Ny, Us

Cambridge, Massachusetts, Us

Responsible for the strategy and success of a core product pillar specifically focused on video publishing and distribution within the Wistia E2E platform.Notable contributions include:- Developed a new vision for video distribution channels across the Wistia platform to refine the user experience- Oversaw the execution of a new solution that unifies video captions and transcripts for all media with visual word by word display and a refined transcript editing experience

Atlanta, Ga, Us

Collaborated across multiple verticals to develop strategic initiatives for product teams to execute in alignment with our business goals and empowering small business users.Notable contributions include:- Led the vision and strategy for Websites at Mailchimp, including the search, purchase and management experience for custom domains- Spearheaded a new product line, Mailchimp Appointments, giving service merchants the ability to share their schedule and book events via their website.- Championed the monetization strategy for billing add-ons separate from monthly plans as an additional revenue source for new products and partnerships with Google Workspace and Mailchimp Appointments- Standardized strategic roadmaps for Mailchimp’s product domains into a single portfolio

Atlanta, Ga, Us

Partnering with cross-functional teams to deliver on feature roadmaps based on business and customer needs.Notable contributions include:- Remodeled Mailchimp’s domain search and purchase experience increasing sales 30%- Launched the ability to register an email address with Google Workspace as part of the “Start with Mailchimp” initiative allowing small businesses the ability to build their brand and business online- Incorporated new domain management tools for customers such as advanced DNS settings and custom presets - Enhanced the website editing experience with new features including the ability to list and sell products and accept payments via a third party integration- Oversaw a strike team focused on improving the platform connected experience for customers across various products resolving over 100 UX issues increasing task completion by 20%

New York, Ny, Us

Define and prioritize the product strategy and roadmap at a B2B SaaS in the consumer generated content spaceNotable contributions include:- Administered a complete overhaul of existing reporting tools to an integrated third-party reporting platform grouping over 100 reports into 8 consolidated dashboards- Implemented new security features including 2FA and account timeouts for data protection within the platform to assist in acquiring SOC 2 compliance- Introduced a dynamic data export feature for a complete download of all customer data including multiple scheduling features and custom delivery methods- Managed partnerships to develop integrations for major e-commerce platforms: Shopify, Salesforce & Magento

New York, Ny, Us

Responsible for a feature roadmap of customer facing site enhancements that span across multiple domains/shopper touch points including product discovery, product selection, checkout, user profiles and customer loyalty programsMentored a team of product owners responsible for prioritizing project and team backlogs based on business KPIs and customer impactsLed the ongoing evaluation efforts of customer experience and site performance issues in order to execute with technology partners and deliver business value

New York, Ny, Us

Collaborated with cross-functional teams to generate business requirements and manage the build of online enhancement products to improve the overall customer experience and raise the average order value while decreasing costsDelivered major customer facing solutions across desktop and mobile site experiences that covered different aspects of the shopping funnel. Most notably products include Emails, Site Navigation and Product Recommendations.

Woodbury, Ny, Us

Assisted CTO to determine technical and business goals for the IT Department, including the infrastructure and major systems, based on recommendations from company directors. Responsible and accountable for the coordinated management of multiple projects directed toward strategic business and other organizational objectives. Maintained communication with stakeholders at multiple levels, including those external to the organization, to ensure delivery of high quality products and services on scheduleOrganized and developed a daily deals website to rival Groupon and Living Social for consumers based in Long Island, NY

Woodbury, Ny, Us

Planned, organized and developed first company intranet that centralized over 40 departmental procedures to streamline functionality.

Woodbury, Ny, Us

Developed and maintained a vast number of micro-sites for content collection by implementing a template system for site creation and hierarchy

Bs, Computer Science

Bs, Computer Science

Education record