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Alexander Smith Email & Phone Number
Head of Customer
at
Firmable
1 work email found
@hotmail.co.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer
Location
Melbourne, Victoria, Australia
Company size
Who is Alexander Smith? Overview
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Quick answer
Alexander Smith is listed as Head of Customer at Firmable, a company with 47 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at hotmail.co.uk and a matched LinkedIn profile for Alexander Smith.
Alexander Smith previously worked as Customer Success Consultant at Customer Success Services (Australia) and Global VP of Customer Success at Lawvu. Alexander Smith holds Bachelor Of Arts (B.A.), Marketing, First Class With Honours from Sheffield Hallam University.
Company email context
Email format at Firmable
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{first_initial}{last}@hotmail.co.uk
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Profile bio
About Alexander Smith
Alexander Smith is a Head of Customer at Firmable. He possess expertise in crm, account management, e commerce, sales, solution selling and 29 more skills. Colleagues describe him as "In September 2021, Alex hired me into his team of Customer Success Managers at LawVu. In the 3+ years we worked together, our function evolved and expanded substantially under Alex's stewardship. Alex led the team through changes in reporting lines, into a greater focus on revenue, and on to new tooling appropriate for a growing GtM team. In particular he led the selection and implementation of our customer success platform, Vitally, taking us from spreadsheets to a position where we… Show more" and "I've been working with and reporting to Alex for three years now and have grown to greatly admire, respect, and appreciate Alex both as a leader and as a person. I say both as a leader and as a person because he pays equal attention to both sides of our relationship. Alex has always taken an interest in my life, my family, my hobbies, and has openly shared insight into his life. This has created a refreshing work/life balance that has me looking forward to our one-on-ones. Alex is… Show more"
Listed skills include Crm, Account Management, E Commerce, Sales, and 30 others.
Current workplace
Alexander Smith's current company
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Firmable
14 roles
Alexander Smith work experience
A career timeline built from the work history available for this profile.
Customer Success Consultant
Global Vp Of Customer Success
CurrentSpanning our operational and go-to-market functions, I lead the global team of Implementation, Success and Support managers responsible for client onboarding, adoption and growth. Played a pivotal role in the company's growth from Seed to Series rounds, contributing to the development and support of 500k to 14M ARR, and scaling the customer base from c.20.
Aug 2021 - Present
Senior Director Of Customer Success
Working within the Operational team, I am responsible for LawVu's post-sale journey. With our global team of Implementation, Customer Success Management and Support champions, we are building and delivering a 'best in breed' customer experience to all LawVu clients. Scaled and improved our customer experience by launching our interactive User Academy.
Jul 2020 - Aug 2021
Head Of Customer Success
I joined LawVu to design and implement new Customer Success Management frameworks, and Customer Journey focused processes and systems. Responsible for a portfolio of worldwide customer accounts, I worked directly with customers post-sale, helping them maximise value from their existing LawVu platform and investment, as well as enabling them to reach their.
Nov 2019 - Jul 2020
Manager Of Customer Success
Joining Plexus, a fast-paced SaaS start-up, I began codifying, implementing and leading the core Customer Success and Customer Experience strategy. Serving clients across the US, UK and APAC (predominantly an Enterprise customer base), I focused on on-boarding, adoption and technical support, empowering customers to obtain maximum value from our Legal.
May 2018 - Aug 2019
Farm Hand & Mustering
Vander Have Grazing Company
Relocation to Australia w/Working Holiday Visa
Sep 2017 - Jan 2018
Head Of Customer Success Management
Leading a team of Client Success Managers, we work to ensure that all customers achieve maximum value and success from whatever product or service they acquire from us. Through each interaction with our company; be it engagement and/or development of the software, we aim to make sure that customers get the most from their purchase, growing their solution.
Jan 2016 - Aug 2017
Account Manager
Working within the Client Services department, I liaise with customers conducting system reviews and consultancy, helping them grow and configure their solutions to deliver greater efficiency and return. I am responsible for my own account base, spanning the entire United Kingdom and a wide range of vertical market industries.- Working directly with.
Jul 2014 - Dec 2015
New Business Sales Consultant
Working as part of the company's Sales and Marketing team, I am responsible for winning new license sales of CRM, eCommerce, Web Solutions and E-Marketing systems across the UK region. Working on my own pipeline from initial point of contact to final sale, I approach each opportunity with the Solution Selling methodology, which requires a wide range of.
Jul 2012 - Jul 2014
Sales And Marketing Associate
As part of my 4 year sandwich course at Sheffield Business School, I found and secured a 13 month placement, working in ProspectSoft's Sales and Marketing department. - Supporting the New Business sales team, I was responsible for identifying and progressing sales opportunities from a cold database to active prospects, booking appointments and.
Jul 2010 - Aug 2011
Retail And Customer Service Manager
- Worked alongside the entire management team to meet daily sales targets and in store objectives.- Led cohesive sales, customer service and warehouse teams, training, guiding and challenging store associates to meet sales, returns and stock storage/protection targets.- Was awarded various achievements in loss prevention and customer service. Entrusted.
Apr 2007 - May 2008
Retail Sales Assistant Supervisor
- Approached and advised customers in store on a wide range of products and services, meeting weekly sales and store credit sign-ups.- Awarded Employee of the Month for excellent sales volume and customer interaction.- Worked cross-departmentally, completing training and positions in merchandising, bikes and outdoor, tech and babycare.
Apr 2005 - Apr 2007
Office Assitant
After successfully completing a week long work experience placement through school with Hayleys-RAP (formerly RAP Consulting Engineers), I was invited back to the company to fulfill a temporary, full-time summer position, assisting in internal IT infrastructure setup and support and AutoCAD schematic preparation.
Jun 2004 - Jul 2004
4 education records
Alexander Smith education
Bachelor Of Arts (B.A.), Marketing, First Class With Honours
Higher National Certificate, Business, Distinction
New College Nottingham
A-Levels Biology, It, Business
West Bridgford Sixth Form
Gcses
West Bridgford Comprehensive School
FAQ
Frequently asked questions about Alexander Smith
Quick answers generated from the profile data available on this page.
What company does Alexander Smith work for?
Alexander Smith works for Firmable.
What is Alexander Smith's role at Firmable?
Alexander Smith is listed as Head of Customer at Firmable.
What is Alexander Smith's email address?
AeroLeads has found 1 work email signal at @hotmail.co.uk for Alexander Smith at Firmable.
Where is Alexander Smith based?
Alexander Smith is based in Melbourne, Victoria, Australia while working with Firmable.
What companies has Alexander Smith worked for?
Alexander Smith has worked for Firmable, Customer Success Services (Australia), Lawvu, Plexus, and Vander Have Grazing Company.
How can I contact Alexander Smith?
You can use AeroLeads to view verified contact signals for Alexander Smith at Firmable, including work email, phone, and LinkedIn data when available.
What schools did Alexander Smith attend?
Alexander Smith holds Bachelor Of Arts (B.A.), Marketing, First Class With Honours from Sheffield Hallam University.
What skills is Alexander Smith known for?
Alexander Smith is listed with skills including Crm, Account Management, E Commerce, Sales, Solution Selling, Lead Generation, New Business Development, and Customer Service.
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