Alexander Smith Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Spanning our operational and go-to-market functions, I lead the global team of Implementation, Success and Support managers responsible for client onboarding, adoption and growth. Played a pivotal role in the company's growth from Seed to Series rounds, contributing to the development and support of 500k to 14M ARR, and scaling the customer base from c.20 APAC clients to 350+ across APAC, North America, UK & Europe.We're hiring. To find out more about our positions and growth… Show more Spanning our operational and go-to-market functions, I lead the global team of Implementation, Success and Support managers responsible for client onboarding, adoption and growth. Played a pivotal role in the company's growth from Seed to Series rounds, contributing to the development and support of 500k to 14M ARR, and scaling the customer base from c.20 APAC clients to 350+ across APAC, North America, UK & Europe.We're hiring. To find out more about our positions and growth ambitions, please reach out! Show less

Melbourne, Victoria, Australia

Working within the Operational team, I am responsible for LawVu's post-sale journey. With our global team of Implementation, Customer Success Management and Support champions, we are building and delivering a 'best in breed' customer experience to all LawVu clients. Scaled and improved our customer experience by launching our interactive User Academy.

Melbourne, Australia

I joined LawVu to design and implement new Customer Success Management frameworks, and Customer Journey focused processes and systems. Responsible for a portfolio of worldwide customer accounts, I worked directly with customers post-sale, helping them maximise value from their existing LawVu platform and investment, as well as enabling them to reach their legal transformation objectives and desired outcomes .

Melbourne, Australia

Joining Plexus, a fast-paced SaaS start-up, I began codifying, implementing and leading the core Customer Success and Customer Experience strategy. Serving clients across the US, UK and APAC (predominantly an Enterprise customer base), I focused on on-boarding, adoption and technical support, empowering customers to obtain maximum value from our Legal Technology. I also personally managed a range of key worldwide clients including L'Oréal, Woolworths and Total.Working with colleagues… Show more Joining Plexus, a fast-paced SaaS start-up, I began codifying, implementing and leading the core Customer Success and Customer Experience strategy. Serving clients across the US, UK and APAC (predominantly an Enterprise customer base), I focused on on-boarding, adoption and technical support, empowering customers to obtain maximum value from our Legal Technology. I also personally managed a range of key worldwide clients including L'Oréal, Woolworths and Total.Working with colleagues across commercial, revenue and project consultancy teams, through to our product managers and UX designers, I advocated for process and feature improvements. I was also responsible for a number of business wide customer experience projects including the implementation of our 1st and 2nd line tiered technical support desk, product integrated online help resources, live chat for end-users and onboarding materials. Show less

Hawkwood, Queensland, Australia

Relocation to Australia w/Working Holiday Visa

Stokenchurch, Bucks

Leading a team of Client Success Managers, we work to ensure that all customers achieve maximum value and success from whatever product or service they acquire from us. Through each interaction with our company; be it engagement and/or development of the software, we aim to make sure that customers get the most from their purchase, growing their solution through add-ons, or additional turn-key solutions.Key Responsibilities:- Plan, co-ordinate and oversee my teams engagement… Show more Leading a team of Client Success Managers, we work to ensure that all customers achieve maximum value and success from whatever product or service they acquire from us. Through each interaction with our company; be it engagement and/or development of the software, we aim to make sure that customers get the most from their purchase, growing their solution through add-ons, or additional turn-key solutions.Key Responsibilities:- Plan, co-ordinate and oversee my teams engagement with all customers, from their initial purchase, through to activation, on-boarding and long-term use of our products and services.- Ensure customers are gaining the best return on investment, through regular reviews of their adoption, usage, user count and platform penetration.-Cross-selling a wide range of professional services, from onsite training to bespoke software development.- Work with traditional on-premise solution customers to migrate to SaaS, as part of a company-wide customer migration strategy.- I oversaw the implementation and adoption of "Intercom" to our product and website, to help understand our customers' product use, uncover and track key Customer Success KPIs and develop CSM strategies around those stats.- Ensure user growth, account renewal/retention and growth, through regular review of key indices; usage data, monthly subscribers, churn rate and at risk customers.- Motivating and training members of the Customer Success team to achieve their monthly customer retention and growth targets.- Manage my own portfolio of key, high-value accounts and longer term customers. Show less

Stokenchurch, Bucks

Working within the Client Services department, I liaise with customers conducting system reviews and consultancy, helping them grow and configure their solutions to deliver greater efficiency and return. I am responsible for my own account base, spanning the entire United Kingdom and a wide range of vertical market industries.- Working directly with Business Owners, Decision Makers and System Users, I approach each account with a techno-commercial consultancy perspective, identifying… Show more Working within the Client Services department, I liaise with customers conducting system reviews and consultancy, helping them grow and configure their solutions to deliver greater efficiency and return. I am responsible for my own account base, spanning the entire United Kingdom and a wide range of vertical market industries.- Working directly with Business Owners, Decision Makers and System Users, I approach each account with a techno-commercial consultancy perspective, identifying ways in which customers can improve their IT systems and business processes/work flows.- Collaborating directly with a range of departments at ProspectSoft, including, but not limited to Technical Support, Product Development and Project Management/Implementation, I take initial customer briefs and needs and translate these into technical system requirements. I then assist with the design and implementation of add-on solutions, as well as deployment and training with customers.- Networking and working in partnership with integration partners, I ensure business efficiency is improved at customer sites, by improving the way their different systems integrate with one another. Show less

Stokenchurch, Bucks

Working as part of the company's Sales and Marketing team, I am responsible for winning new license sales of CRM, eCommerce, Web Solutions and E-Marketing systems across the UK region. Working on my own pipeline from initial point of contact to final sale, I approach each opportunity with the Solution Selling methodology, which requires a wide range of techno-commercial specification and documentation.- Working on new business, I liaise with the web-marketing and telemarketing teams to… Show more Working as part of the company's Sales and Marketing team, I am responsible for winning new license sales of CRM, eCommerce, Web Solutions and E-Marketing systems across the UK region. Working on my own pipeline from initial point of contact to final sale, I approach each opportunity with the Solution Selling methodology, which requires a wide range of techno-commercial specification and documentation.- Working on new business, I liaise with the web-marketing and telemarketing teams to develop promotional strategies, identifying and progressing client engagement from a database of cold contacts into active prospects. - Using the SPIN selling methodology, I uncover and understand client requirements, advising on technical software configuration and commercial investment strategy.- Working with technical teams, I specify and deliver tailored sales presentations and proposals to senior decision makers in various industries.- Networking and working in partnership with channel and integration partners, I secure and develop new sales opportunities within existing and mutual customer bases. Show less

Stokenchurch, Bucks

As part of my 4 year sandwich course at Sheffield Business School, I found and secured a 13 month placement, working in ProspectSoft's Sales and Marketing department. - Supporting the New Business sales team, I was responsible for identifying and progressing sales opportunities from a cold database to active prospects, booking appointments and demonstrations for mobile sales consultants. Throughout the year I gained firsthand experience of the solution selling process, supporting sales… Show more As part of my 4 year sandwich course at Sheffield Business School, I found and secured a 13 month placement, working in ProspectSoft's Sales and Marketing department. - Supporting the New Business sales team, I was responsible for identifying and progressing sales opportunities from a cold database to active prospects, booking appointments and demonstrations for mobile sales consultants. Throughout the year I gained firsthand experience of the solution selling process, supporting sales consultants on customer visits, document preparation and demonstration delivery.- Working in a cohesive marketing team, I helped design and develop new marketing strategies - this gave me the opportunity to learn new skills such as html and css which I self-taugt, as well as SEO, Pay Per Click and other web analytic principals to further our web marketing campaigns. I was also able to bring existing skills to the table, including graphic design and video production to advance existing YouTube, print and event based marketing activities.- During my placement I successfully secured myself the award of Employee of the Quarter, as well as a position and role within the company to return to, upon completion of my degree. Show less

Nottingham, United Kingdom

- Worked alongside the entire management team to meet daily sales targets and in store objectives.- Led cohesive sales, customer service and warehouse teams, training, guiding and challenging store associates to meet sales, returns and stock storage/protection targets.- Was awarded various achievements in loss prevention and customer service. Entrusted with high value stock taking, money handling, cash/sales reconciliation and store opening and closing.- Introduced new customer… Show more - Worked alongside the entire management team to meet daily sales targets and in store objectives.- Led cohesive sales, customer service and warehouse teams, training, guiding and challenging store associates to meet sales, returns and stock storage/protection targets.- Was awarded various achievements in loss prevention and customer service. Entrusted with high value stock taking, money handling, cash/sales reconciliation and store opening and closing.- Introduced new customer retention and involvement schemes in store; successful in meeting weekly sign-up targets. Show less

Nottingham, United Kingdom

- Approached and advised customers in store on a wide range of products and services, meeting weekly sales and store credit sign-ups.- Awarded Employee of the Month for excellent sales volume and customer interaction.- Worked cross-departmentally, completing training and positions in merchandising, bikes and outdoor, tech and babycare.

Nottingham, United Kingdom

After successfully completing a week long work experience placement through school with Hayleys-RAP (formerly RAP Consulting Engineers), I was invited back to the company to fulfill a temporary, full-time summer position, assisting in internal IT infrastructure setup and support and AutoCAD schematic preparation.

Bachelor Of Arts (B.A.), Marketing, First Class With Honours

Higher National Certificate, Business, Distinction

A-Levels Biology, It, Business

Gcses