Collected business requirements and translated those into functional requirements. Created functional designs and logical data models/scripts ensuring developers success. Collaborated with various business streams and developers in a client facing role. - Served as the Google Search Replatform Feature Subject Matter Expert (SME) on a team replatforming Google Search functionality from the previous Bing Search Engine functionality for the StudentAid.gov website, streamlining the search process as well as incorporating web sources.- Created/presented Confluence Pages and Information PowerPoint Decks for improved PELL LEU feature for Federal Student Aid (FSA) clients as well as the larger Department of Education account.- Created over 300 AT & IST Scripts for Federal Student Aid (FSA) Online Features which helped cut costs for the AFS account - Worked with JIRA agile software, testing tickets, creating findings and labels helping the client communicate code freezes and fixes for the StudentAid.gov website. - Composed User Stories and Reviewed X-Ray Scripts allowing developers to properly implement features to client requirements. - Led self created demos on features to Federal Student Aid clients as well as leading weekly scrum calls for Agile process updating the project status to stakeholders.

Tracked status of project deliverables and produced reports for the Center of Excellence within the Veteran Affairs (VA) so that they will be aware of the account status. Scheduled and ran regular overall program status meetings and manage overall account roadmaps. Create and update client facing and senior leadership presentation materials to assist in storytelling. - Managed end-to-end deliverables that were placed within the Veteran Affairs client database allowing teams to work collaboratively together to streamline the build process.- Managed and delivered weekly presentations on the status of internal work streams and client communication to the entire account.- Created and delivered weekly team statuses to end client keeping them abreast of project developments and fostering client relations.- Worked within the Microsoft Teams software across teams and project streams to ensuring and providing developers with appropriate resources.

Process transactions and coordinate book reservations, stock bookshelves and help customers with their consumer needs. Sold books with professional customer service and through looking up products on the Barnes and Noble systems. - I Accrued retail experience in the General Merchandise Department, General Retail Department, Cashier, Textbook Cashier showcasing my willingness to learn and assist the management team in a variety of roles.- Spearheaded a team of workers tasked with changing the book inventory from the fall to spring semester using different systems within the Barnes and Nobles.- Assisted in the organizing and checking of the inventory of retail items from the truck to the sales floor.- Categorized Book Orders through the barnes and nobles book system for clients to pick up, upon arrival at store.

- Accrued retail experience in the General Merchandise Department, General Retail Department, Cashier, Textbook Cashier.- Spearheaded a team of workers tasked with changing the book inventory from the summer to fall semester using different systems within the Barnes and Nobles.

A highly competitive program that places first and second year law students from historically under-represented populations within divisions of the Maryland Office of the Attorney General. The Program is a collaborative effort of the Office of the Attorney General, several local law firms, and area law schools. - Facilitated the registration of calls for the Hate Crime Hotline Initiative while working in the Civil Rights and Legislative Division for Chief Counsel of Civil Rights Zenita Hurley- Monitored and created professional law memos for the Hate Crime Hotline Initiative, imperative to the weekly reports of the Civil Rights and Legislative Division - Visited and participated in meetings with law firms such as Gordon Feinblatt LLC, Saul Ewing LLP, & DLA Piper LLP while also participating in community programs in the West Baltimore community

Lend and collect books, periodicals, videotapes, and other materials. Help librarians, and library technicians organize library resources and make them available to users. Give recommendations and search products with a professional attitude to aid patrons.- Interacted with patrons in person and digitally, while organizing and retrieving items from Library Stacks - Utilize knowledge of LOC classification and programs Voyager, Sierra, and GM Voyager- Spearheaded a team that reclassified, updated, and barcoded unmarked titles in Founders Library Stacks

Assisted with initiatives including execution of program, research, outreach, distribution of collateral and supporting materials. - Shadowed and assisted in the daily tasks of Executive Director - Responded to inquiries and concerns from members of the Park Heights Community