Alexander Klier Email & Phone Number

Sarasota, Florida, United States

United States

Increased regional revenue to over $15 million in 2019 by employing sales and leadership skills. Directed, coached, and facilitated targeted client meetings. Completed sales meetings with current and prospective clients. Tested claim software enhancements and provided recommendations for improvement. Led the core project team in implementation of the Xactimate appraisal software across the country, and created Xactimate training modules, which were implemented companywide.

Columbus, Ohio, United States

Led blended teams of auto claims professionals, and directed employee performance, facilitated development, and promoted cross-functional opportunities. Communicated with TPAs to ensure compliance with SLAs. Planned and executed strategic and financial goals. Created and administered annual merit reviews and performance plans.

Columbus, Ohio

Managed 5-7 vendor accounts representing over $100 million in annual contractual paymentsSubject Matter Expert for multiple projects including Autonomous Vehicle Technology, Self-Service Digital Claims Dashboard, Claims Quarterback Initiative, and Conflict Resolution StrategiesEngaged vendors to present decks, RFP's, and subsequently made recommendations to senior leadership.Coordinated community events, facilitated leadership in Learning Circle meetings, and an active participant at the nonprofit Childhood League Center

Gainesville, Florida

Led the Customer Service Task ForceDeveloped and rolled out training programs including Predictive Analytics, Open Shop, Claims Quarterback Pilot, and Total Loss ConditioningCAT Coordinator for the Southern Claim ZoneCreated action plans based on market conduct reviews

Gainesville, Florida Area

Manages a team of 11 employees, motivating them to meet our individual and company-wide objectives while adhering to our Core Values. In 2013, created and implemented the IREACT program as a tool to better serve our customers and gauge their claims experience. The IREACT program has now been implemented in branches throughout Northern and Central Florida. The IREACT acronym stands for:IntroRepair Experience"Easy" StatementAddress RentalConcerns/QuestionsThanks them (For loyalty or allowing us to handle their claim)On an annual basis, assess each employee's performance, write their performance evaluations, and suggest their salary increases.On a quarterly basis, complete meetings with our contracted shops. During these meetings, their current to prior three month trends are reviewed, their files are audited, and input compliance into a database.Over the last two years, successfully completed performance management on an employee to improve their compliance with Progressive's job objectives. Created and presented three business reviews in 2013. This entailed compiling data for multiple metrics and creating a presentation with trend analysis and time-bound plans for improvement as needed. This was presented to managers and directors throughout the state.Devised, coordinated, and hosted the first pet adoption event for our area.In February 2014, attended and completed a two day training course regarding ADKAR and change management. The course included reading the ADKAR book and presenting topics on the material.

Bachelor Of Science (Bs), Advertising

High School Diploma