Alexander Löfstrand Email & Phone Number

Gothenburg, SE

Gothenburg, Vastra Gotaland County, Sweden

• Led the transformation of Polestar’s retail sales process across Europe and APAC, shifting from a service provider agreement to a non-genuine agency model, enabling 100+ retail partners to execute end-to-end sales.
• Developed and delivered roadmaps for 5+ digital teams, driving the transformation of lead capturing, CRM systems, and sales tools to support the transformation to the non-genuine agency business model across key markets
• Redesigned and documented retail operations guidelines, streamlining the entire end-to-end sales process, which boosted operational alignment across headquarters, markets, and retail partners under the non-genuine.
• Aligned Retail-Network standards with the updated non-genuine agency sales process, ensuring compliance and uniformity across retail partners while enhancing process efficiency and partner engagement
• Delivered updated job descriptions, role profiles, and job titles for 500+ sales staff, enhancing clarity and alignment with the new sales model, leading to improved recruitment and fostering a more active sales approach
• Led process, operational, and digital workstreams with cross-functional teams and stakeholders, meeting aggressive deadlines to successfully launch the new business model within 4 months, resulting in a streamlined.

Gothenburg, Vastra Gotaland County, Sweden

• Promoted to oversee the full retail sales process for Europe, managing operations and processes across 15 markets and ensuring alignment with Polestar’s global sales strategy.
• Developed and executed a comprehensive lead management strategy, driving a workstream with cross-functional teams to enhance digital lead capturing tools, CRM systems, and sales processes, leading to significant.
• Led the standardization, rollout, and training of CRM systems across all markets, improving data consistency, customer relationship management, and sales efficiency for frontline staff in 15 markets and 100+ retail.
• Developed and implemented key performance indicators (KPIs) to track and optimize lead acquisition, follow-up, and conversion rates as part of the overall lead management strategy, driving notable improvements across.
• As a result of the strategy, achieved a 15% increase in lead acquisition between January 2023 and January 2024
• Increased the percentage of nurtured leads within the set timeframe by 10%, reflecting the impact of the optimized nurturing processes introduced through the strategy.

Gothenburg, Vastra Gotaland County, Sweden

• Promoted to lead the development of commercial capabilities within Polestar's global retail network, driving strategic projects aimed at enhancing customer engagement, sales tools, and retail efficiency across multiple.
• Led the development of digital products for the retail experience, including interactive displays, staff tools, and augmented reality experiences, resulting in improved customer engagement and enhanced operational.
• Managed a global mystery shopping program across an expanding retail network, assessing customer experiences while reducing program costs by 20%, contributing to better insights for improving retail operations across.
• Implemented digital car specification stands in retail locations to display pricing and vehicle specifications for customers, streamlining the sales process and improving the accuracy and accessibility of product.
• Handpicked by senior leadership to lead a critical project to rebuild display cars in 50+ retail locations across several markets mimicking the new model year within 6 weeks to prevent sales delays due to production.

Gothenburg, Vastra Gotaland County, Sweden

• Selected to lead the development of the Polestar specialist approach, enhancing customer engagement through specialized retail staff training, and supporting the Head of Retail Experience in expanding and optimizing.
• Designed and implemented an innovative lead capturing mechanism that increased lead capture by 1100% year-over-year, contributing to the conversion of 1500 customers through improved data gathering and lead follow-up.
• Led initiatives to commercialize the Polestar Space concept, optimizing lead capturing processes, refining messaging, and streamlining sales tools, which contributed to a significant increase in customer engagement and.
• Received the prestigious Star of the Year award in the Future Thinker category (Global Polestar Award) in 2022 for contributions to commercial enhancements in the retail experience and referral program, recognized by.

Gothenburg, Vastra Gotaland County, Sweden

• While working in the training team, identified the need for and successfully pitched the Polestar referral program concept to the Global Heads of Sales and Customer Experience, being the founder of the concept and.
• Selected by management to dedicate full time to developing and launching Polestar's first-ever referral program, aimed at driving customer acquisition and increasing brand loyalty through a structured referral system
• Promoted to co-lead the referral program, collaborating with stakeholders to design and implement a scalable referral model that incentivized customer referrals, boosting acquisition
• Acted as a Subject Matter Expert (SME), guiding the referral program’s development from conception to launch, ensuring alignment with Polestar’s broader sales and customer engagement strategies
• Achieved a 10% referral conversion rate, contributing to Polestar’s overall customer acquisition strategy by leveraging customer networks to drive new sales opportunities

Gothenburg, Vastra Gotaland County, Sweden

• Promoted to the training team during Polestar's global expansion, supporting the launch of over 100+ retail locations through targeted training and development programs for commercial staff
• Collaborated with cross-functional teams and key business stakeholders to design and deliver live, hands-on training sessions for commercial staff across 100+ global retail locations, ensuring readiness and alignment.
• Developed comprehensive e-learning courses from scratch, working closely with internal teams to cover product knowledge and essential soft skills, enhancing frontline staff preparedness and performance across.
• Successfully balanced full-time work in a high-pressure startup environment with university studies, demonstrating strong time management and the ability to excel in both personal and professional commitments

Gothenburg, Vastra Gotaland County, Sweden

• Selected as one of the first commercial staff to represent Polestar during its expansion into the European market, helping establish brand presence, displaying the Polestar 2, and engaging with prospects, media, and.
• Took initiative and established a structured feedback loop with Polestar’s global headquarters, providing critical market insights from multiple European regions, which helped inform and refine Polestar’s go-to-market.
• Successfully managed full-time responsibilities while conducting university studies, demonstrating strong multitasking and time-management skills in a fast-paced environment

Gothenburg Metropolitan Area

• Promoted to Sales Advisor and recognized as the youngest member of the team and among Tesla employees in Sweden, assuming full end-to-end sales responsibility and driving customer engagement for both B2C and B2B clients
• Drove over €15 million in Tesla vehicle sales (Majority of sales consisted of Model S and X) by managing the full sales cycle for B2C and B2B customers, consistently exceeding targets through strategic client.
• Created and launched the Tesla Referral Lunch concept, increasing customer engagement and brand loyalty by leveraging current owners’ networks; the success of the program led to its trial in other European markets
• Appointed as stand-in store manager, overseeing daily operations, team performance, and customer service while training and onboarding newly employed staff, equipping them with product knowledge and sales techniques.
• Awarded Sales Advisor of the Month multiple times in recognition of consistently high sales performance and contributions to team success, demonstrating exceptional customer engagement and product expertise

Gothenburg Metropolitan Area

• Managed lead capturing and provided sales support for Tesla Sales Advisors, significantly improving lead conversion rates and ensuring consistent pipeline management throughout the sales process
• Delivered full end-to-end sales support, managing test drives, vehicle handovers, and promotional events, enhancing customer experience and contributing to increased sales conversions through personalized, high-quality.
• Recognized for excellence in lead capturing, winning multiple internal competitions for generating the highest number of qualified leads, contributing to a stronger sales pipeline and helping drive Tesla’s overall.

Gothenburg, Vastra Gotaland County, Sweden

• Led end-to-end negotiations with landowners to secure contracts for building fiber optic infrastructure in rural areas, facilitating network expansion for B2C and B2B customers. Acted as the primary on-site contact.
• Enabled key infrastructure projects by securing agreements, ensuring timely network construction and connectivity for end customers in rural regions. Managed and exceeded sales quotas within strict deadlines, ensuring.

Gothenburg, Vastra Gotaland County, Sweden

• Led full end-to-end sales efforts to sell fiber connections to households across targeted regions in Sweden, utilizing targeted outreach strategies to successfully drive expansion efforts and exceed sales targets
• Developed and executed localized marketing campaigns to boost customer acquisition and differentiate against competitors, increasing sales in key areas and driving greater market penetration

Business & Economics

• Economics • Business administration • Studied at a rate of 100% simultaneously as working 50% at Polestar HQ

Business & Economics

• Economics • Business administration • Partnership together with Polestar in Business Development cases • Award from Kompetens i.