Manage and lead across multiple information development teams applying industry best practices to deliver high-quality technical publications that enhance and modernize our customer experience; Leverage topic-based DITA authoring methodology, processes, and tools in a fast-paced, multi-disciplinary, dynamic cross-functional team environment that is efficient, scalable, maintainable and single-source for multiple technical content deliverables and platforms.• Develop and strategize department content development vision and roadmaps in leading (or aligning with) industry best practices and trends; in collaboration with cross-functional information development teams across multiple geographical locations.• Guide multiple information development teams using topic-based DITA authoring methodology, processes, and tools (Framemaker, AEM, TMS, etc …)• Guide information development teams in executing strategic transformation initiatives that improve user experience in consuming technical content on multiple outputs and platforms.• Coach, mentor, nurture, develop, inspire, and empower a team of cross-portfolio technical content development leads and content developers to meet team product documentation deliverables.• Built and integrated off-shore (India) documentation development resources into the overall global documentation development team.• Facilitate communication across multiple teams and stakeholders, prioritize according to effort and company goals.

Lead Technical Documentation development for multiple products supporting Nortel's Metro Ethernet Networks customers.• Lead ~120 documentation development resources (technical writers, editors, graphic illustrators, support, team leaders, and managers).

Lead Optical Systems Engineering team by introducing leading-edge product lines into global customer networks• Lead Systems Engineering team in engaging customer field trials. Successfully introduced the first OME 6500 release.• Lead, support, mentor team to deliver NPI (New Product Introduction) Systems Enginerring deliverables at various concurrent development milestones.

Built and lead Optical Technical Documentation development.• Transformation from copy/editors to technical writers.• Lead the transformation from CRM (Camera Ready Master) to EDD (Electronic Documentation Delivery).• Lead the transformation from QuarkXpress to FrameMaker & from Mac to PC.

Ensure New Product Introduction deliverables meet Customer Quality Metrics at product gating milestones.• FiberWolrd - Successfully launched the first OC-48 product release.• Implemented Malcolm Baldrige principles (Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results) and framework into the S/W development process.

Designed and supported real-time software development features for the Meridian 1 enterprise PBX• Digital World - Part of the S/W Design team in transforming from Analog to Digital.