Alexander Macneil Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Markham, Ontario, Ca

-Performed comprehensive organizational gap and threat riskassessments for clients across diverse industries and sizes,utilizing established risk quantification models like FAIR,and benchmarking against recognized information securityframeworks such as CIS CSC and NIST CSF for assessing securitycontrols.-Provided tailored guidance and recommended prioritized actionplans to facilitate clients' security compliance efforts.-Offered crucial audit support, meticulously reviewingcompliance-related evidence for completeness to ensurealignment with prominent information security frameworks likeSOC 2 and ISO 27001.-Drafted, reviewed and provided guidance for informationsecurity-related policies and applicable mandatory informationsecurity framework documents.-Prepared and delivered incident response and business continuitytabletop exercises to enhance customers' readiness and resiliencein the face of potential cyber threats, thereby bolstering theiroverall information security posture.-Researched and answered customer questions regardingcybersecurity best practice recommendations.-Managed and administered compliance automation (MCA)platform instances for multiple clients, facilitating theircompliance efforts across prominent information securityframeworks such as SOC 2 and ISO 27001.-Oversaw and conducted security awareness training for multipleclients, developing tailored curriculums that closely aligned withtheir specific business goals and compliance requirements.

Toronto, Ontario, Ca

Assessed and deployed various technological solutions to reduce friction, improve efficiency, and increase employee productivity and satisfaction. Team lead for a small department responsible for systems and network administration including helpdesk support for remote/on-site employees.- Designed, planned and spearheaded complete office network overhaul - Configured and managed Icinga-based network device reporting and monitoring system- Deployed strong user access controls and routine audits for financial applications to ensure regulatory compliance.- GCP/AWS administration (IAM, DNS, VPC, cloud storage)- Configuration and management of on-prem/cloud servers (DNS, RADIUS, VPN, AD domain controllers etc.)- Google Workspace Administration (including migration/consolidation of accounts)- Configured and maintained Jira Service Management IT help-desk portal and ticketing system including creating custom ticketing workflows- Onboarded/Offboarded employees (software lifecycle management)- Hardware/Software procurement (including hardware recovery/license management)- Launched and managed cloud VPN and MDM solutions to facilitate remoteworkforce.- Google SSO SAML/Oauth Integration for various SaaS/third party vendor apps- Atlassian administration Including site migrations (Jira, Confluence, Jira Service Management)- SaaS/license management including routine audits and took advantage of automated deprovisioning workflows- On-prem and external DNS administration.

Toronto, Ontario, Ca

I was a part of a small team providing network and system administration for offices worldwide.- Regular visits to remote offices & datacenter for IT infrastructure and server setup and upgrades.- Retired remote access VPN (ASA on-prem) and migrated to cloud-based remote access VPN (Akamai Enterprise Application Access)- VMWare ESXi host & vCenter setup and administration (HP, Dell, QNAP)- Part of an on-call rotation that provided 24/7 support- Carried out Cisco Unified Communications Administration (on-prem IP telephony) including setting up user accounts, departments and IVRs.- Configured and managed various enterprise network devices from Cisco,Dell and Meraki (Firewalls, routers, switches, and WAPs)- Okta SSO configuration and administration- 802.1x Wireless rollout- MDM administration via InTune/JAMF- Antivirus/EDR Management for endpoints- Migrated on-prem VoIP to Cloud-based Telephony (RingCentral) for several offices- Set up and leveraged Network Monitoring via Logic Monitor for mission critical network devices and servers- Leveraged Ansible playbooks to automate configuration/management of on-prem and cloud linux servers.- Experience deploying various services via AWS.- Set up, suported and maintained various servers including Windows Server 2008/2012, Ubuntu, CentOS, Debian- Managed various storage servers such as QNAP NAS, NetApp (SAN), Unitrends, and Windows file server.- Created and deployed various scripts to automate talks (Bash, Python, Powershell)

Mississauga, Ontario, Ca

• Configured, maintained, and supported managed services for VARs and enterprise clients which included a complete wired/wireless LAN/WAN solution for remote locations• Created/maintained technical documentation• Monitored hub/Telesat equipment and VIP customer sites ensuring quick response times• Provided level 3 technical support for VARs and enterprise-level customers which includes email, UTM, wireless networks, VoIP, PBX and VSAT technology• Created/administered VoIP lines• Configured and managed a Kaspersky Anti-virus server for head office location

Boston, Ma, Us

• Conducted complete “cradle to the grave” case support for a variety of businesses and institutions globally regarding wan optimization hardware• Studied and analyzed TCP captures, system dumps, log files, PDF reports, network topology maps, and other networking components to troubleshoot and solve networking issues relating to the WAN optimization hardware• Specialized in WAN optimization technologies such as deduplication, compression, QoS/control, TCP fast start, and DSCP/ToS.• Published customer-facing and internal technical knowledge base articles to empower others• Incorporated debugging tools and lab simulations to analyze problems and discover solutions

Mississauga, Ontario, Ca

• Provided technical support (email, VSAT, TCP/IP) for residential, enterprise-level, and VAR customers across North America• Guided and assisted in VSAT terminal registrations and VoIP troubleshooting• Conducted light NOC support for enterprise level customers and VARS• Modified and configured proprietary UTM/bandwidth management equipment remotely as per client’s needs

• Educated customers on variety of technologies, products, warranties, and services• Maximized sales through effective up-selling and advertising various attachment possibilities• Established long-term loyalty with customers via excellent customer service and providing complete solutions

Burnaby, British Columbia, Ca

• Provided product knowledge and recommendations on various electronics including computers, tablets, and computer accessories• Effectively sold/up-sold a variety of electronics, software, and tech/warranty services• Developed packages suited to a customer’s needs while surpassing their expectations

Malvern, Pennsylvania, Us

• Executed a variety of financial services for customers • Responsible for safeguarding large amounts of cash/valuables • Utilized analytical thinking and kinetic interviews to make risk assessment decisions• Negotiated with clients to organize, structure, and reinforce debt payment schedules

• Evaluated, directed, and authorized GM dealers across North America regarding warranties • Worked alongside customers and GM dealers to appraise and solve customer issues • Documented cases and ensured call quality control while resolving issues in a timely manner

Pass Degree, Incomplete, Psychology

Diploma, Police Foundations