Alex Makos, Shrm-Cp Email & Phone Number

Arlington, Virginia, US

Medford, Massachusetts, US

• Keeping the HR department running by owning or playing a key role in:
• Onboarding and offboarding, including getting new hires set up or off boarded, managing their paperwork, and partnering with managers to develop training and orientation schedules.
• Benefits administration, including benchmarking our benefit offerings compared to market, conducting new hire benefit orientations, ensuring new hires are enrolled in benefits and open enrollment runs smoothly.
• Create engaging events designed to increased moral, through serving on the committee that plans company events (MCing as needed).
• Partner with the Finance department for all HR and employee-related costs both
• US and Internationally based (UK and AU).

Medford, Massachusetts, US

Medford, Massachusetts, US

Boston, MA, US

Part-time Lecturer for graduate level courses at the college of Professional Studies utilizing Northeastern University's bleeding edge Experiential Network (XN) providing students with real life work experience within the classroom.

Boston, MA, US

• Recruit employer relationships to foster hiring needs and create effective recruiting strategies.
• Attract and retain partnerships to produce real life digital work experiences that become development opportunities for students to complete within their courses. Exceed annual recruitment goal by 50%.
• Manage employer expectations daily regarding hiring compliance laws at the state and federal levels.
• Create, organize, match, and coach interactions with sponsors through the Experiential Network (XN) Program.
• Designed and implemented training materials for incoming and exiting students throughout the XN program.
• Develop faculty relationships creating talent strategies that meet their specific program needs and leadership initiatives.

Boston, MA, US

• Partnered with Northeastern’s HR department to examine business challenges and HR programs across the institution, identify areas of opportunity within the onboarding process, and to accelerate productivity and ease of.
• Analyzed quantitative and qualitative data to determine previous onboarding operations effectiveness and alignment with long term leadership goals.
• Researched best practices by interviewing 17 other industry professionals on effective programs within their own organizations and how they were measured in order to provide data-backed recommendations to.

Boston, MA, US

• Created and translated metrics into reports from multiple department programs and functions for performance evaluations.
• Acted as the ambassador for the Career Development and Employer Relations department establishing a welcoming and friendly demeanor with employers, students, and team members.
• Managed a team of students to redesign the survey processes decreasing result delivery time by over 50%.
• Identified operational issue with scheduling, created new processes, and trained entire department staff of 25 people.
• Took on additional responsibilities of coordinating, scheduling, and staffing the annual career fair encompassing 3,000 students and 280 employers.

Haverhill, MA, US

• Served as the point of contact between customer and various Pella install team members ensuring seamless communication.
• Received 100% satisfaction rating in 2015 exceeding company customer satisfaction goals.
• Negotiated budget, contracts and all other legal paperwork confidentially and tracked all interactions between Pella and the customer by creating a personal customer database.
• Surpassed yearly sales company goal by 58% and received the 2015 Job of the Year.

Haverhill, MA, US

• Complied and analyzed three years’ worth of recovery cases to determine pain points for Pella Customers.
• Presented solutions to streamlining the recovery process increasing customer satisfaction and decreasing response time by 25%.
• Conducted interviews, on-boarding, and new hire training of regional personnel.
• Took on additional responsibilities to self-assess and discover showroom processes and tools that were out of date.

Wilkes-Barre, PA, US

Mentoring incoming Wilkes University students.

Haverhill, MA, US

Shadowed and obtained working knowledge through hands on experiences from all different departments of the business.

Coaching tennis everywhere. From large group lessons to individual lessons. Tennis is a sport for life.

Life Guarded for 5 years and was assistant WSI for 3 years. Manager for 1 year.

Master Of Science (M.S.), Leadership Concentrating In Hr

Bachelor Of Business Administration (Bba), Marketing