Alexander Marlowe, Mba Email & Phone Number

Austin, TX, US

San Francisco, CA, US

San Francisco, CA, US

Evanston, IL, US

• Spearheaded development of a software bot for a Healthcare NGO, reducing invoice processing time 80% through designing and deploying an automated invoicing process.

Westlake, Texas, US

• Managed the design of a solution and created a GTM plan to provide personalized customer service for retail mobile apps with projected savings of $5M in the first three years post-implementation.
• Executed product roadmaps and communicated dependencies from internal groups and third-party vendors to implement new messaging product features for web applications and increase adoption by 30%
• Partnered with data science and analytics teams to discover new opportunities to solve customer service pain points through messaging/chat products and communicated findings to senior leadership.

Windsor, Connecticut, US

• Reduced operational work 30% by leveraging artificial intelligence on unstructured data to design, automate and promulgate a product solution.
• Reduced 70% of manual labor for a FinTech client by implementing a software bot in a cloud environment that automated Identity Access Management (IAM) processes.
• Monitored product usage, reported, documented, and communicated performance scorecards to customers, and trained customers on product automation best practices.
• Engaged with Sales and Marketing teams and crafted customer success stories to communicate project outcomes with strategic partners and customers.

Palo Alto, CA, US

• Performed market research and assisted in designing a new printing service offering for IoT printers leading to an increased acquisition rate of 12% in 2018.
• Implemented data analysis of product test cases, documented insights based on KPIs, and presented results to senior management to minimize potential project risks.

Palo Alto, CA, US

• Increased customer satisfaction by 30% in a single fiscal year (FY13) by prioritizing resources for all work required to ship products within the defined scope, quality, time, and metrics.
• Saved PC Business $10M in a single fiscal year (FY13) through cost-effective management of supply chain and costing software products.

Palo Alto, CA, US

• Identified and communicated process gaps and strategized with management to reduce the overall time to execute the compliance program from 110,000 hours to 75,000 for FY11.
• Created an automated tool that communicated to subject matter experts, ensuring proper execution of audit engagements and reducing by 80% the time it took to manage engagement letters.

Palo Alto, CA, US

• Analyzed, developed, tested, and implemented software projects using Agile and SDLC methodologies to automate transaction delivery and enable cross-functional visibility across 12-15 business organizations.
• Reduced average release time by 20%, resulting in 25% increase in customer satisfaction.
• Managed projects involving 15 individuals (10 contractors, 5 full-time junior employees) and key trading partners for B2B, CRM, and e-commerce projects.

Master Of Business Administration (Mba), Marketing And Entrepreneurship

Marketing Strategy, Marketing/Marketing Management, General

Bachelor Of Science (B.S.), Computer Systems Engineering