• Collected debt by communicating with accounts payable representatives, small business owners, CFOs, CEOs. • Effective negotiator and excellent listener, skilled in discussing difficult situations calmly and positively. Tactfully resolved challenging situations in a firm but friendly manner often with irate customers • Reviewed balance sheet, evaluated situation and determined discussion points. Counseled client in payment option(s) • Clear, respectful, and confident communication while talking with all clients • Consistently achieved results above quota. • Managed approximately 350 accounts per week. • Contacted approximately 70 accounts per day.

DUBUQUE GOLF AND COUNTRY CLUB, ALPINE TENNIS AND FITNESS, CITY OF DUBUQUE LEISURE SERVICES (Worked in the Summers)• Planned, organized and led practices and private sessions with adult and youth members. Instructed individuals and groups in everything from basic skills to tennis scoring and rules, game strategies, and form/performance principles. • Attended the Front Desk while not on court: Recorded sales from the Pro-Shop, managed the daily schedule and court time efficiently. Charged accounts and billed members using QuickBooks. Answered phone calls about court reservations or membership questions. • Explained and enforced safety rules, participated in hands-on training activities.