Alexander Milshtein Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Almaty

• Proposed and advocated transition to BPMN and Archimate as primary tools and competency centre standard to model and visualize business processes and architecture for the Siebel project
• Resolved Siebel post-upgrade (V 8.0 to V 8.1) functional and technical issues which involved Open UI, JavaScript, Oracle BIP development efforts in a short time period to keep up with the project’s tight deadline
• Conducted workshops with key stakeholders and gathered requirements
• Provided technical and technological leadership, code review and quality assurance
• Undertaken complex design and development of Siebel Application using Business Services, Scripting and Workflows, EBCs, VBCs and integrations (Siebel EIM, EAI, Integration Objects, Web Services)
• Provided design and development effort estimates

Almaty

• Provided presales technical / functional support to prospective clients and customers within ECEMEA region (Eastern and Central Europe, Middle East and Africa).
• Acted as a technical resource for CRM and CX sales representatives.
• Owned technical and solutions aspects of the sales cycle.
• Provided technical and functional input into RFI/RFP responses.
• Developed and delivered high quality standard presentations and tailored demonstrations at all levels including CxO and marketing events across the region.

Moscow, Russian Federation

• Implemented many integrations of all types (off-line, real-time, near-real-time, batch) using a lot of different technologies (FTP, HTTP, JMS, SOAP, Database, File, LDAP, REST, CTI, Siebel EAI, EBC, VBC, Integration.
• Reviewed and delivered high quality technical and business analysis documentation aligned with best practice methodologies (OUM, TOGAF)
• Proposed, designed and implemented product selection and pricing processes leveraging complex eligibility criteria and workflows for one of the largest Financial Services customers in Russian Federation
• Proposed, designed and implemented appointment booking system leveraging out of the box functionality of Siebel CRM system
• Performed initial data migrations for multiple Siebel projects (millions of records), involved Siebel EIM.
• Provided technical and technological leadership, performance tuning, code review and quality assurance

Moscow, Russian Federation

• Configured, improved and supported Event Management functionality that was essential for The Russia Forum event (V 8.1)
• Tailored list management functionality that led to dramatic reduction of manual work from hours to seconds
• Designed and developed integration with front-end and legacy systems, involved Siebel EAI, EBCs, VBCs, EIM, Web Services (SOAP) (V 8.1, 7.5)
• Provided support for business users

Almaty

• Proposed, designed and implemented automated process involving multiple-point integration with State Insurance Database for an insurance company
• Successfully performed initial data migrations for multiple projects
• Provided technical and technological leadership
• Designed and implemented complex data import process involving multiple validation criteria which resulted in impressive performance improvement from days of manual work to one-digit seconds of execution

Almaty

Pre-project surveys, business analysis and researchRequirements gathering, AS-IS and TO-BE modelling, GAP analysis and Siebel OOTB matching with business requirementsWorkshops facilitationSolution functional design and data modellingSiebel applications customization and developmentTest cases and scripts designDocumentation deliveryUser trainings and skills.

Almaty

Participating in Siebel projects implementationSiebel standard functionality configurationDevelopment and configuration of extended Siebel functionalitySiebel EIMTechnology and functionality studyingUser trainingOracle’s customer support interaction.NET Application Development

Master’S Degree, Computer Science

Bachelor’S Degree, Computer Science