Alexander Vidal Email & Phone Number

Canada

Ottawa, Ontario, Canada

- Troubleshoot complex support issues while providing expert technical support for various customers- Conducted training sessions, lead customer calls and created comprehensive onboarding videos for customers on best practices, system configuration, and effective use of Klocwork, Helix QAC and JRebel- Managed and documented support cases through a ticketing system, ensuring a high level of detail for issue resolution and providing timely updates to clients- Worked closely with development teams to identify, track, and prioritize software defects and enhancement requests, ensuring timely resolution, customer satisfaction and improved product quality- Maintained strong relationships with customers through proactive communication, follow-ups, and by addressing concerns promptly and professionally

Ottawa, Ontario, Canada

- Guide passengers to the correct locations to prevent security breaches throughout the entire airport- Perform duties diligently while locating and stopping the unauthorised carriage of forbidden objects or hazardous materials onboard aircrafts- Ensure my presentation as an individual is professional at all times as I am a representative of national security

Ottawa, Ontario, Canada

- Monitors various types of machinery while ensuring that the entire baggage system at the airport is running smoothly to diminish the possibility of lost baggage - Documents the occurrence of a wide variation of different problems in a dynamic environment with significant accuracy to sustain the integrity of the machinery and provide assurance the machinery is up to date and functional - Maintains a constant organized workspace to ensure the safety of all employees in the vicinity - Mentors new employees by facilitating them with all work areas, their potential corresponding problems, and protocol to establish a solid foundation for them to learn upon