Alexander O'Connor Email & Phone Number

•Writer and editor of two science-fiction novels in the Celestial Saga.•Member of the Science Fiction & Fantasy Writers Association.•Manage social media accounts to market the book and network with other authors and readers.•Served as a voice director with a professional voice actor to record a voiceover for the release trailer.•Established a professional relationship with an artist for the cover art. Negotiated a long-term contract for the artist to return for future books in the series.•Produce a behind-the-scenes podcast about my writing journey.

•Procured assets for an indie film and assisted with managing the procurement of additional assets.•Edited college research papers for friends currently attending classes. Ensured that papers were clear of any grammatical errors, had a proper flow, and that professional references were properly cited.•Served as a temporary manager for a friend’s company when he had a leave of absence to deal with personal issues.•Consulted individuals who came to me with mental health concerns.•Consulted on workplace accessibility and accommodation for individuals with disabilities.•Assisted various individuals with aspects of their careers ranging from marketing, management, employee treatment, and conflict resolution.•Gave presentations on diversity and inclusion initiatives to help teams expand their workforce.

Florida, United States

•Developed training sessions for individuals and groups of employees. Delivered constructive feedback and support to help team members improve performance and achieve their goals. Created and updated documents for training.•Scheduled meetings and training sessions across multi-team calendars.•Conducted regular reconciliations of title accounts to ensure the accounts were in good standing and sent to the appropriate party. Consistently met or exceeded quality control requirements.•Brought my knowledge on titles from the Duval County Tax Collector’s Office to improve the title process within Ally.•Audited GAP accounts to ensure employees were following proper procedure and working the accounts correctly.•Resolved escalated accounts forwarded to my team, managing multi-team communications via email and Microsoft Teams. Collaborated with other departments to ensure smooth and efficient operations.•Effectively communicated new policies and information to assist the team in bettering process time.•Designed and delivered a presentation on how to deal with rejection in the workplace. Conducted research on the subject matter and provided ample examples. Engaged with attendees to further discuss the presentation, talk about examples, and provide encouragement for implementing the skills learned in the presentation.•Awarded for achieving a 100% quality control score for interaction and communication with customers and partners.•Recognized by manager for consistently outperforming tenured employees on the team.•Frequently collaborated with my manager on fun team building activities that the team could participate in.•Multiple co-workers informed management, as well as myself, that I was their preferred trainer and others informed me they wish they were trained by me.

Jacksonville, Florida, United States

•Excelled as the primary trainer for new hires in all three main categories of business: driver’s license, registrations, and titles. Assisted in the training of existing employees in new areas of business. Certified to train in multiple other categories of business and provided those training services when requested. Regarded as the best trainer in the office by multiple peers.•Frequently handled situations where a customer was asking to speak to a manager to deescalate the situation and take care of the customer’s needs.•Assisted with employee conflict resolution whether it was between employees or employees and management. Gathered information from all parties involved to make an informed and fair decision.•Consulted by management and upper management on employees who would be a good fit for new training as well as on ways to make the offices run more efficiently.•Consulted with the Chief Operations Officer and human resources on policy changes for the organization. Gave recommendations as well as feedback on policy changes. Oversaw the implementation of these policy changes in the office.•Selected for fast-track advancement by the Director of Branch Operations due to outstanding leadership skills and overall positive work ethic.•Managed IT issues throughout the office as well as equipment repair.•Recruited new employees through personal relationships as well as interacting with people in public and on the job.•Consistently received positive feedback from customers regarding customer service skills.•Consistently received positive feedback from peers for work ethic, willingness to help, and ability to navigate difficult situations.

Jacksonville, Florida, United States

•Specialized in assisting customers find the right Google Smart Home products to fit their lifestyle. Driving sales for Google products as well as other products that fit into the Google Smart Home Ecosystem.•Trained new and existing employees on Google products. Trained new employees in various departments and how the store operates. Training sessions would range anywhere from 5-100 employees.•Brought the store’s Google Expert ranking from bottom third of the company, 395 out of 410 stores, into the top third of the company, 93.•One of 40 winners out of 1,500 candidates that won a competition for outstanding customer service, sales, and overall employee performance.•Worked in the warehouse and inventory control. Assured that proper OSHA procedures were followed while stocking products. Scheduled delivery routes for the drivers.•Asked to join the merchandising team due to my work ethic and attention to detail. Worked in multiple other departments throughout the store at various times.

Jacksonville, Florida, United States

•Managed all aspects of the store’s operations, including inventory management, sales, customer service, and employee training.•Trained all employees that were hired as regular staff or seasonal staff. Created and organized training schedules. Kept all management up to date on how employee training was going, areas of focus for particular employees, and strategies for how to better individual training.•Coached employees regularly to provide constructive feedback and focus on areas that could be improved upon. This feedback was both positive and negative. Any negative feedback given to an employee during a coaching session was always accompanied with an improvement plan to work with the employee to achieve better results.•Conducted regular performance assessments of subordinates’ work to ensure the store met or exceeded company performance standards.•Resolved conflicts that arose between regular employees and management staff. Ensured that store operations would remain running efficiently and all parties had been dealt with accordingly.•Recruited, interviewed, and oversaw the onboarding process of new employees. Gave feedback on potential candidates to management.•Operated human resource systems to maintain employee records, payroll, and time.•Consistently led the district in personal sales and customer service ratings which contributed to the store leading in sales performance in the district.•Organized and executed successful special release events. This included coordinating with vendors and special guests to attend the events. Worked on specialized marketing for the release events. Ensured that the events were properly staffed.•Created work schedules for all employees.•Developed and implemented effective selling techniques and shared them with peers during district conference calls and emails, contributing to improved districtwide sales performance.