Alexander O'Connor Email & Phone Number

• Writer and editor of two science-fiction novels in the Celestial Saga.
• Member of the Science Fiction & Fantasy Writers Association.
• Manage social media accounts to market the book and network with other authors and readers.
• Served as a voice director with a professional voice actor to record a voiceover for the release trailer.
• Established a professional relationship with an artist for the cover art. Negotiated a long-term contract for the artist to return for future books in the series.
• Produce a behind-the-scenes podcast about my writing journey.

• Procured assets for an indie film and assisted with managing the procurement of additional assets.
• Edited college research papers for friends currently attending classes. Ensured that papers were clear of any grammatical errors, had a proper flow, and that professional references were properly cited.
• Served as a temporary manager for a friend’s company when he had a leave of absence to deal with personal issues.
• Consulted individuals who came to me with mental health concerns.
• Consulted on workplace accessibility and accommodation for individuals with disabilities.
• Assisted various individuals with aspects of their careers ranging from marketing, management, employee treatment, and conflict resolution.

Florida, United States

• Developed training sessions for individuals and groups of employees. Delivered constructive feedback and support to help team members improve performance and achieve their goals. Created and updated documents for.
• Scheduled meetings and training sessions across multi-team calendars.
• Conducted regular reconciliations of title accounts to ensure the accounts were in good standing and sent to the appropriate party. Consistently met or exceeded quality control requirements.
• Brought my knowledge on titles from the Duval County Tax Collector’s Office to improve the title process within Ally.
• Audited GAP accounts to ensure employees were following proper procedure and working the accounts correctly.
• Resolved escalated accounts forwarded to my team, managing multi-team communications via email and Microsoft Teams. Collaborated with other departments to ensure smooth and efficient operations.

Jacksonville, Florida, United States

• Excelled as the primary trainer for new hires in all three main categories of business: driver’s license, registrations, and titles. Assisted in the training of existing employees in new areas of business. Certified to.
• Frequently handled situations where a customer was asking to speak to a manager to deescalate the situation and take care of the customer’s needs.
• Assisted with employee conflict resolution whether it was between employees or employees and management. Gathered information from all parties involved to make an informed and fair decision.
• Consulted by management and upper management on employees who would be a good fit for new training as well as on ways to make the offices run more efficiently.
• Consulted with the Chief Operations Officer and human resources on policy changes for the organization. Gave recommendations as well as feedback on policy changes. Oversaw the implementation of these policy changes in.
• Selected for fast-track advancement by the Director of Branch Operations due to outstanding leadership skills and overall positive work ethic.

Jacksonville, Florida, United States

• Specialized in assisting customers find the right Google Smart Home products to fit their lifestyle. Driving sales for Google products as well as other products that fit into the Google Smart Home Ecosystem.
• Trained new and existing employees on Google products. Trained new employees in various departments and how the store operates. Training sessions would range anywhere from 5-100 employees.
• Brought the store’s Google Expert ranking from bottom third of the company, 395 out of 410 stores, into the top third of the company, 93.
• One of 40 winners out of 1,500 candidates that won a competition for outstanding customer service, sales, and overall employee performance.
• Worked in the warehouse and inventory control. Assured that proper OSHA procedures were followed while stocking products. Scheduled delivery routes for the drivers.
• Asked to join the merchandising team due to my work ethic and attention to detail. Worked in multiple other departments throughout the store at various times.

Jacksonville, Florida, United States

• Managed all aspects of the store’s operations, including inventory management, sales, customer service, and employee training.
• Trained all employees that were hired as regular staff or seasonal staff. Created and organized training schedules. Kept all management up to date on how employee training was going, areas of focus for particular.
• Coached employees regularly to provide constructive feedback and focus on areas that could be improved upon. This feedback was both positive and negative. Any negative feedback given to an employee during a coaching.
• Conducted regular performance assessments of subordinates’ work to ensure the store met or exceeded company performance standards.
• Resolved conflicts that arose between regular employees and management staff. Ensured that store operations would remain running efficiently and all parties had been dealt with accordingly.
• Recruited, interviewed, and oversaw the onboarding process of new employees. Gave feedback on potential candidates to management.