Alexander Orchard
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Alexander Orchard Email & Phone Number

Global Head of Customer Success at Candex
Location: United Kingdom 13 work roles 3 schools
2 work emails found @cebglobal.com 3 phones found area 780, 571, and 866 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Work email a****@cebglobal.com
Direct phone (780) ***-****
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Current company
Role
Global Head of Customer Success
Location
United Kingdom
Company size

Who is Alexander Orchard? Overview

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Quick answer

Alexander Orchard is listed as Global Head of Customer Success at Candex, a with 246 employees, based in United Kingdom. AeroLeads shows a work email signal at cebglobal.com, phone signal with area code 780, 571, 866, and a matched LinkedIn profile for Alexander Orchard.

Alexander Orchard previously worked as Senior Vice President at Candex and Regional Vice President at Candex. Alexander Orchard holds Ba Hnrs, International Relations & Politics from King'S College London.

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Email format at Candex

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{first}.{last}@cebglobal.com
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Profile bio

About Alexander Orchard

What I do:I help business buyers purchase stuff really fast and compliantly with Candex.I get business users from being frustrated, or even scared, of procurement systems and rules - to actually enjoying the buying process.My clients' business users can finally move at pace (like starting work with a new supplier compliantly tomorrow kind of pace!). They reduce the supplier burden in PTP, genuinely transform finance operations, and reduce massive vendor master files of thousands to only the suppliers which are strategic and critical for the business.I really love delivering exactly that - going from chunky and clunky to fast and lean.The background-y bit:Significant advisory and operations experience in Global Procurement and Global Business Services/Shared Services. Write corporate purchasing policy, lead end-to-end process design and deliver continuous improvement; as well as, the implementation of cloud-based spend management system, Coupa, in multiple geographies. Experience in FTSE 100 procurement policy, process and operations and leading as Global Director for Supplier Risk Management and Corporate Social Responsibility.

Listed skills include Challenger, New Business Development, Account Management, Solution Selling, and 20 others.

Current workplace

Alexander Orchard's current company

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Candex
Candex
Global Head of Customer Success
United Kingdom
Website
Employees
246
AeroLeads page
13 roles

Alexander Orchard work experience

A career timeline built from the work history available for this profile.

Global Head Of Customer Success

United Kingdom

Senior Vice President

United Kingdom

Lead a team of folks who solve business problems.Expand the Candex team in Europe.Do everything possible to drive growth in our business.

Regional Vice President

England, United Kingdom

Low value and one off supplier purchases cause organisations a lot of pain, frustration and cost. On average 75% of all suppliers engaged by a company represents less than 6 or 7% of their total spend (amazing right??!) and about 40% of those are not used again - meaning a lot of onboarding for very very little return for the business. These are the suppliers which cause a lot of noise in the business - asking question after question about onboarding, often onboarded AFTER they’ve already been engaged by the business to start work meaning non-compliant engagements; and to make things worse most frequently the incorrect invoices come from this community - incurring more cost, multiple touch points, delays and frustration.I help our client organisations set and execute the strategy to engage and pay those suppliers compliantly using Candex. Removing the need to onboard the supplier at all (yep, you read that right!) creating a phenomenal business user experience, which is fast fast fast, with 100% accurate, complete and automated invoicing in all cases. The quality of clients I work with is awesome! And each and every one of them are driven to create change, agility and performance in their businesses. From big pharmaceuticals and life sciences, to fmcg and consumer products. I’m learning a lot but also using my experience to drive simplicity, speed and growth. It’s a fun place to be seeing the change and results being delivered. If you want to know more just get in touch…

Director / Global Process Owner: Source To Pay & Supplier Risk

London, England, United Kingdom

Process strategy, policy and improvement deployment across entire Source to Pay landscape in Pearson.Global roll out of standards and systems in new marketsCompliance to existing standardsContinuous improvement of all processes and systems to deliver low effort experiences

Oct 2021 - Apr 2022

Director / Global Process Owner Source To Invoice, Supplier Risk & Csr

London, England, United Kingdom

Developing Pearson's sustainable supplier risk management model. Working with leading edge third party blockchain partners to sustainably assess top tiers suppliers against Pearson's core risk considerations and appetite.Creating actionable mitigation and management processes in parallel with Group Risk Partner functions.Establishing the CSR policy and position from Pearson in respect of all third party supplier relationships. Delivering shareholder insight and value by working with Pearson group Sustainability functions to support all external assessments of Pearson.Designing and executing the roll out of policy into standard operational practice and performance in supplier sourcing and category management.

Sep 2019 - Oct 2021

Global Process Owner - Source To Invoice

London, United Kingdom

Responsible for roll out and delivery of Source to Invoice process globally across all Pearson businessOwnership of end user support model for the processTasked with improving process efficiency and effectivenessProject owner for roll out change, comms and training for future geography releases

Jun 2018 - Oct 2021

Global Director: Procurement Policy, Process And Continuous Improvement.

London, United Kingdom

Right now I’m focusing on rolling out a brand new cloud-based spend management system, Coupa, globally. Foremost is establishing policy, global design, process excellence, controls and compliance. Leading multiple work streams from supplier onboarding and Risk assessment processes; to designing our supplier pay strategy across the Pearson landscape.I get the opportunity to: influence where we're going; how we challenge ourselves to be better, and who we need to invest more in. That builds a place people want to be long-term, a team with a brand of delivering all the time, and a culture where our colleagues and the company meets in the middle.Did you know Pearson owns part of the Columbian rainforest? And for every ounce of paper we use as a business globally we replace through planting new trees. Summary:Lead Policy & Process for Pearson Global ProcurementResponsible for compliance measurement and managementDesigned updated supplier onboarding process Designed requisition to invoice approval flowsWorkstream lead for Global role-out of Coupa spend management

Nov 2016 - Sep 2019

Senior Director - Advisor, Shared Services Leadership Council

Ceb

London, United Kingdom

I head CEB Shared Services Leadership Council Advisory Team in EMEA. I support and pressure-test strategic planning and delivery for the World’s leaders in shared services, group business services, and their teams. - A highly consultative client-facing role where Leadership Team and Executive Committee presentations and workshops are challenging, fun and the best parts of my year. - Run functional diagnostics and benchmarks to assess individual, team and functional performance (Strategy, Talent, Internal Customer Engagement; P2P; O2C; R2R; H2R) - Analyse results and deliver these to leadership teams with recommended improvement actions and priorities to enhance performance and drive change management.- Conduct evaluation to cut or continue services and activities within the teams’ portfolio. And, focus heavily on function performance reports to identify priorities across our customer contracts.- Deliver appropriate external insights and best practices to help meet function objectives. - A CEB meeting ‘Headliner’. Running and facilitating CEB cross-company workshops and majors meetings with thirty to forty Group Heads of Function. I also lead weekly ‘virtual workshops’ coaching and teaching staff from thirty to forty client companies in CPE accredited sessions.Key Achievements:- Currently leading CEB Shared Services Leadership Council in EMEA to 26% growth YTD in 2016, and 27% growth in EMEA in 2015.- Supporting one direct report to promotion and move to from Hamburg to London to invest in their career path.- Written and built two new cross-company virtual workshops to meet client learning needs.- Headlined new insights to over 40 Group Heads of Function in Johannesburg and London.

Apr 2014 - Nov 2016

Senior Director, Enterprise Partners

Ceb

London, United Kingdom

Management of CEB’s largest client companies across group functions. Work directly with bluechip CFO's; Controllers; CPO's; Heads of Corporate Business Services; Investor Relations; Tax; CPO's; Chief Internal Auditors; and Group Treasurers.Ensure long term relationship development and value delivery.Reponsible for new business growth within clients companies aligned to corporate and function strategic objectives.Key achievements: - Promoted to CEB Advisory in 2014- 112% of goal in 2013. 106% of goal in 2012. 101% of goal in 2011.

Aug 2013 - Jan 2014

Director, Key Accounts

Ceb

Holborn, London

Client Services Director for UK Enterprise PartnersWork directly with bluechip CFO's; Controllers; CPO's; Heads of Corporate Business Services; Investor Relations; Tax; CPO's; Chief Internal Auditors; and Group Treasurers.Ensure long term relationship development and value delivery.Reponsible for new business growth within clients companies aligned to corporate and function strategic objectives.Responsible or product innovation management in EMEA.CEB Procurement Strategy Council, Manager 2006-2010Manage the EMEA Procurement Strategy Council team to provide best practice, advisory, benchmarking and diagnostic support to over one hundred clients across EMEA. Key achievements: - Supporting two direct reports to promotion and two direct reports to global award trips.- Growing the EMEA business from £2.5million to over £3.6million contract value per annum. - Designing, from scratch, a new Indirect Procurement benchmarking methodology to pressure-test the outsourcing strategy for the Group Head of Indirect Procurement for one of the 'super-major' energy organisations. Outcome, significant outsourcing strategy influence.136% of my annual target in 2008. - ‘President’s Circle’ Award Winner Cayman Islands (top 100 staff award trip 2008).

Jan 2010 - Aug 2013

Director

Ceb

Holborn, London

Manage the EMEA Procurement Strategy Council team to provide best practice, advisory, benchmarking and diagnostic support to over one hundred clients across EMEA. Key achievements: - Supporting two direct reports to promotion and two direct reports to global award trips.- Growing the EMEA business from £2.5million to over £3.6million contract value per annum. - Designing, from scratch, a new Indirect Procurement benchmarking methodology to pressure-test the outsourcing strategy for the Group Head of Indirect Procurement for one of the 'super-major' energy organisations. Outcome, significant outsourcing strategy influence.136% of my annual target in 2008. - ‘President’s Circle’ Award Winner Cayman Islands (top 100 staff award trip 2008).

Oct 2006 - Jan 2010

Account Manager

London, United Kingdom

Account Manager for Central and London West. Responsible for relationship management with Océ's long term Architectural and Engineering practice clients as well as local authorities and construction companies. Supporting effective information and data process management.Additional service management of document management and printing systems.

Aug 2005 - Sep 2006

Communications Manager

Sydney Organising Committee For The Olympic Games

Part of the Command Control and Communications (C3) team for Judo, Fencing, Weightlifting, Boxing and Wrestling venue and Darling Harbour. Our team function was to outline communication protocol and establish clear ownership of venue management under crisis situations.Worked in a close team to establish the contact mediums and networks for one of the largest Olympic venues in history. Consulted on the most effective technologies for communication within and between venues. Participated in negotiation with Samsung Technologies, the Games mobile provider, and Motorola, the Games radio provider.Responsible for establishing which contact details were priority for each individual mobile and radio user.The role specifically called on: problem solving skills; effective communication in a high-pressured environment; participation in the training of 80 seconded Australian Defence Force personnel and 500 volunteers; and ensuring the organisation and running of the venue to schedule as the coordinating C3 team on site.

Nov 1999 - Sep 2000
Team & coworkers

Colleagues at Candex

Other employees you can reach at candex.com. View company contacts for 246 employees →

3 education records

Alexander Orchard education

Ba Hnrs, International Relations & Politics

Delayed attendance due to work commitments at the Organising Committee for the Olympic Games and playing semi-professional rugby.

Coupa Platform Certification, Pass

Coupa University

Certified in Coupa Platform Administration and Configuration

Education record

Oratory School Reading
FAQ

Frequently asked questions about Alexander Orchard

Quick answers generated from the profile data available on this page.

What company does Alexander Orchard work for?

Alexander Orchard works for Candex.

What is Alexander Orchard's role at Candex?

Alexander Orchard is listed as Global Head of Customer Success at Candex.

What is Alexander Orchard's email address?

AeroLeads has found 2 work email signals at @cebglobal.com for Alexander Orchard at Candex.

What is Alexander Orchard's phone number?

AeroLeads has found 3 phone signal(s) with area code 780, 571, 866 for Alexander Orchard at Candex.

Where is Alexander Orchard based?

Alexander Orchard is based in United Kingdom while working with Candex.

What companies has Alexander Orchard worked for?

Alexander Orchard has worked for Candex, Pearson, Ceb, Oce - A Canon Company, and Sydney Organising Committee For The Olympic Games.

Who are Alexander Orchard's colleagues at Candex?

Alexander Orchard's colleagues at Candex include Dimitrios Patras, Salomé Sebag, Sahil Gupta, Ameya Joshi, and Natali Nanikashvili.

How can I contact Alexander Orchard?

You can use AeroLeads to view verified contact signals for Alexander Orchard at Candex, including work email, phone, and LinkedIn data when available.

What schools did Alexander Orchard attend?

Alexander Orchard holds Ba Hnrs, International Relations & Politics from King'S College London.

What skills is Alexander Orchard known for?

Alexander Orchard is listed with skills including Challenger, New Business Development, Account Management, Solution Selling, People Development, Salesforce.Com, Business Strategy, and Management Consulting.

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