Alexander Pippi Email & Phone Number

My mission is to convert a piece or pieces of data into understandable and actionable business insights that eventually assists my clients in making better decisions in the future. In this role I am constantly running multiple projects simultaneously and making sure that they get completed in time. My ultimate goal is a happy client.For this to happen, I constantly apply these skills:-project management-market analysis-target group analysis-brand and category… Show more My mission is to convert a piece or pieces of data into understandable and actionable business insights that eventually assists my clients in making better decisions in the future. In this role I am constantly running multiple projects simultaneously and making sure that they get completed in time. My ultimate goal is a happy client.For this to happen, I constantly apply these skills:-project management-market analysis-target group analysis-brand and category development-constant stakeholder communication-market research execution-teamwork Show less

Helsinki

I was responsible of handling payment card (Credit & Debit) disputes for a major Finnish card issuing bank. In addition to processing and handling the disputes, I concluded the disputes by assigning the liability on the basis of the Payment Services Act and general terms & conditions of the payment cards. The disputes consist of either fraudulent or non-fraudulent transactions claimed by the cardholder.The skills I have applied in the job:- explicit oral and written communication… Show more I was responsible of handling payment card (Credit & Debit) disputes for a major Finnish card issuing bank. In addition to processing and handling the disputes, I concluded the disputes by assigning the liability on the basis of the Payment Services Act and general terms & conditions of the payment cards. The disputes consist of either fraudulent or non-fraudulent transactions claimed by the cardholder.The skills I have applied in the job:- explicit oral and written communication skills in Finnish and English- ability to cope with various IT softwares, job related tasks and issues simultaneously- in-depth knowledge of payment cards (Visa & Mastercard)- presentation skills- problem-solving- teamworking Show less

Helsinki Area, Finland

equensWorldline is the pan-European leader in payments and transactional services. As a customer service agent in the company, I am responsible of delivering payment card (Visa & MasterCard) customer service by phone, online messages and chat -channels for one of the biggest bank in Finland. To master in this job, I have developed my skills in communication over the phone and online, problem-solving, using various IT softwares simultaneously and in providing excellent customer service… Show more equensWorldline is the pan-European leader in payments and transactional services. As a customer service agent in the company, I am responsible of delivering payment card (Visa & MasterCard) customer service by phone, online messages and chat -channels for one of the biggest bank in Finland. To master in this job, I have developed my skills in communication over the phone and online, problem-solving, using various IT softwares simultaneously and in providing excellent customer service. My duties as a customer service agent include :-Solving payment card related problems-Making of payment card contracts-Advising on the use of payment cards-Checking credit card bills -Agreeing on credit repayments Show less

Helsinki, Southern Finland, Finland

When I worked for Elämysmatkat, I proved my professional abilities with my immense devotion and concentration on the work I conducted. As a reward, my trainee period was extended with a fixed-term contract until March 2018.In my job as a Ski & Active Travel Speciliast, I was responsible of selling the travel packages offered by Elämysmatkat. Besides that, my main tasks were to organise and take care that the customers' journeys are managed as smoothly and well as possible. It meant… Show more When I worked for Elämysmatkat, I proved my professional abilities with my immense devotion and concentration on the work I conducted. As a reward, my trainee period was extended with a fixed-term contract until March 2018.In my job as a Ski & Active Travel Speciliast, I was responsible of selling the travel packages offered by Elämysmatkat. Besides that, my main tasks were to organise and take care that the customers' journeys are managed as smoothly and well as possible. It meant constant communication not only with the customer but also with all the other stakeholders concerned. The dialoque between all the stakeholders was maintained both in Finnish and English. The most common duties of the job were:-Selling travel packages-Pricing travel packages-Customer service via phone & email-Managing and reporting of complaints-Invoicing -Continuous communication with all the stakeholders-Constant use of MS Office tools (Word, Excel & PowerPoint)-Diverse IT tasks Show less

Helsinki, Southern Finland, Finland

I worked as a seller in a very busy store in the heart of Helsinki in a leading Sport clothing and equipment retailer of Finland. In addition to selling, I was responsible for the customer service both in Finnish & English. My tasks briefly:-Selling-Customer service-Complaint handling and reporting-Using of cash register-Other flowing tasks at the store

Vantaa

My duties included: -Customer service-Ticket selling managing of cash register-Risk management-Guiding & supervising customers inside the park-Guiding and assisting bigger groups e.g. companies-Holding contests

Lauttasaari, Helsinki

I was working as a producer trainee in a company that organizes children's events for companies. The most prominent clients were the biggest shopping centres. My duties included:-Event crew’s teamleader tasks-Producing of children’s events -Reporting & data analysis of events to the clients-B2B selling & sales promotion-Various IT tasks

Tuko Logistics, Kerava

Mu duties included:-Orientation of newcomers to the job-Driving of forklift-Handling of Talkman system-Warehouse tasks

Brisbane, Australia

This stint was conducted while I was in Australia with a working & holiday Visa for 6months.My duties included:-Food running-Customer service-Setting & cleaning tables

Tuko Logistics, Kerava

My duties included:-Orientation of newcomers to the job-Driving of forklift-Warehouse tasks-Handling of Talkman system.

Kerava

My duties included:-Driving of forklift-Handling of Talkman system-Warehouse tasks

Master Of Science In Economics And Business Administration, Tourism Marketing And Management

Bachelor’S Degree In Tourism Management, Tourism Management

The degree programme was commercial and professional oriented during which I was able to both acquire knowledge and also apply it.

Exchange Semester, International Tourism Management

Exchange semester in Stenden University

High School Graduate

Upper secondary school (Senior High School)