Alexander Polizio Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

• Responsibilities included managing a range of situations, from providing clear and concise instructions to managing feedback and empathizing with customers, to establish trust and ensure a positive customer experience.
• Played a key role in training corporate personnel on internal operations.
• As a customer support specialist, assistance was provided to Portuguese and English speaking customers and analysts who had issues and/or need knowledge about our products.
• Utilizing multiple channels of communication, primarily phone and email, ensured that their concerns were addressed promptly and effectively.
• Collaboration with senior and business line management resulted in the identification and prioritization of new concepts for product development, legislation, and launch of the payments system in Brazil.
• The expertise in customer behavior was leveraged to make data-driven recommendations that aligned with the company's and client's goals and objectives.

Greater New York City Area

• Providing leadership, instructions, and supervision of operation teams at various sites and events.
• Planning and application of new procedures with focus on analyzing and investigating security concerns.
• Training and interviewing of new security personnel and evaluation of staff and team performance.
• Received the “Special Award of Best Team Leaders” in 2017.
• Received the “Special Award of Innovation” for development and innovation of procedures in 2016.

New York, United States

• Established highly empathetic client relationships and earned reputation for exceptional customer service. Also, helped foreign customers in Portuguese and Spanish.
• Software and hardware troubleshooting, IT orientation, responsible for assisting clients in understanding and fulfilling their real budget needs.
• Awarded for selling over a million dollars within a year, “Million Dollar Employee” in 2016.
• Recognized 3 times as “Best department seller of the month” and “Best store seller of the month” in 2015.

New York, United States

• Provided B2B sales and marketing, demonstrating benefits of our clients’ products and services.

Jundiaí, São Paulo, Brazil

• 2nd employer at TAKATA PETRI S.A.(automobile manufacturer) outsource IT team.
• Installed, maintained, performed troubleshooting, and administrated all sorts of hardware, peripherals, and network components, workstations, industrial devices, engineering computers and laptops.
• Telephone and email support for IT issues including Gmail, system crashes, Active Directory, Microsoft Office, web browsers, ERP, VPN, backups, cloud, mechatronics, remote access, and updates in general.
• Performed and helped with the company’s system migration from Windows XP to Windows 7 on several devices including over 500 computers, laptops, workstations, and mechatronic systems.

Jundiaí, São Paulo, Brazil

• 1st employer at TAKATA PETRI S.A.(automobile manufacturer) outsource IT team.
• Installed, maintained, performed troubleshooting, and administrated all sorts of hardware, peripherals, and network components, workstations, industrial devices, engineering computers and laptops.
• Telephone and email support for IT issues including Gmail, system crashes, Active Directory, Microsoft Office, web browsers, ERP, VPN, backups, cloud, mechatronics, remote access, and updates in general.
• Performed and helped with the company’s system migration from Windows XP to Windows 7 on several devices including over 500 computers, laptops, workstations, and mechatronic systems.

Bachelor'S Degree, Finance, General

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Computer Science