National Program ManagementDepartment Head directly managing various levels of Technology, Sales, Installation, Merchandising, & Field Operations in 10k plus retail locations Lead a team of 15 Project Managers, 6 coordinators, and oversight management of 30 plus 3PL vendorsDeveloped ground up store operations support team, sales programs, training content, operational reporting, facility maintenance programs, and remodels Managed RFP and Vendor selection program to maintain robust national programs to support Samsung & Partner locationsManaged the strategic planning for back of house space modifications and improvements Established and maintained open lines of communications between corporate development team and field operationsSet organizational KPIs used to manage field sales teams and service vendors productivity and performanceProvides troubleshooting for issues that arise during projects, creating cost effective strategic solutionsOversaw development of custom-built CMMS system to manage field operations, merchandising, maintenance program, and construction projects via a mobile app and desktop website which expanded for global use in most subsidiariesDeveloped mobile app for Field Sales Team, Technicians, and Merchandisers to provide real time tracking of field activitiesBuilt new team to expand use of Alteryx + Tableau reporting allowing global visibility to department productivity, spend and vendor performance in real time

Department Head for National Retail merchandising program, fixture installation, and Repair and Maintenance program for all Samsung partner and company owned sites. Retail system manager for internally developed CMMS program used for R&M, Project Management, Live Reporting, and Field Service Team data collection.

New construction department lead for all Samsung Retail Store locations. Nationwide Repair and Maintenence in 6000 channel partners and 4 company stores. Development lead for Samsung's internal CMMS system.

Manage the repair, maintenance, and installation program for 6,000 plus retail sites and two flagship experience stores locations in SoHo and Meatpacking District in NYCStore Design and Construction Manager for New York City SoHo Experience StoreSupervise and manage vendor contract creation, procurement parts and materials ordering, and yearly budget creations. Developed online survey tool within Big Sky to manage resets, stores audits, and deployment installation construction projects.Department Lead for all CMMS Big Sky development and upgrades for use in all retail locations and end usersInventory Management for R&M projectsProject Management for new installation and construction projects nationwideAccount Manager for Repair and Facilities Maintenance for Verizon, Best Buy Mobile, Best Buy Home Electronics, Best Buy Home Appliances, Metro PCS, T Mobile, Sprint, Target, Walmart, and Samsung Experience Stores.Planned various deployment construction and remodel projectsEnsured compliance to all Samsung brand standards and policies Managed and reviewed project close out materialsDetermined project budgets and schedulesSupervised 4 maintenance coordinators A high level of professionalism, integrity, and discretion in handling confidential information

•Lead Development Coordinator for new construction on Grand Central, Upper West Side, SoHo, Yonkers, and Yale Apple Stores •Coordinate construction schedule, finances, and set up vendors with new construction projects•Project Manager for various special projects and remodels in region •Manage and maintain quality vendor relationships. Negotiate new contracts and pricing for new and existing sites•First point of contact for 42 sites involving daily repair and maintenance •Developed preservation and operations training program for retail store teams•Improved and maintain open lines of communications with Market Directors, Market Leaders, and Store Teams to improve process flow and productivity•Responsible to uphold Apple’s strict retail standards•Support Development Managers with communication to retail teams, vendors, and contractors

Directs sales, customer service, coaching and development for high preforming retail store teams.•Ensures high volume and flagship store locations reach and exceed monthly and annual sales goals through the implementation of strategic process improvement plans.•Responsible for recruiting, on boarding, and training of new team members•Maintains a consistent high rate of customer satisfaction at all locations by ensuring team members and store managers compliance with corporate standards of excellence, sales and customer service. •Executed the successful development of process improvement plans for sales and facilities management to improve profitability and increase productivity•Managed and created processes to achieve strong inventory control and shrink results •Developed good working relationships with corporate partners to manage inventory and replenishments•Proven success with team building, training, development, and career advancement for direct reports

•Responsible to ensure that memberships were sold to consistently meet and exceed annual sales goals.•Responsible for Recruiting, Hiring, and Training for sales and operations position at Flagship location•Managed General operations of the club, sales, retail, and facility repair and maintenance.•Facilitated and implemented training programs for new and existing team members. •Strategically managed payroll, facility spend, sales strategy, and retail metrics to achieve maximum profitability.•Maintained club standards in accordance with company policy and procedure to create the best experience possible for internal and external customers.

•Managed Pre Sale New Membership sales and all operational functions NYC and NJ.•Assisted in East Coast pricing and marketing strategy• high school varsity program, and initial club set up for NYC and NJ locations.•Supported East Coast Management Team with On Boarding process and training for 200 new team members.•Worked with contractors new construction was on schedule and design specifications were followed to company direction and standard.•Worked with expeditors to obtain proper licensing and permits•East Coast Market Sales and Operations Training Manager for NY Derek Jetter and NJ Super Sport Locations.•Created and outlined operating budgets for Retail and Juice Bar operations.•Processed over 1800 applications and conducted first interviews for 400 plus candidates for the NYC and NJ clubs. •Facilitated and implemented all training programs for all new team members hired •Handled all Human Resource issues for market with partnership from regional HR manager.

•Responsible for Club Sales, Operations, And Personal Training revenue maximizing profitability.•Provided leadership coaching coordination and training for club staff development for success. •Supported Membership Manager and Fitness Manager in incentives to increase new membership activation and personal training client base. •Increased sales and overall performance of clubs over previous years revenue as Manager in West Hollywood and Beverly Hills locations. •District Operations Training Manager for Los Angeles Market trained Club Managers on facilities management and repair.•Performance Managed all departments to stay within operating budgets and met all financial goals.•Interviewed and hired staff, facilitated and implemented training programs for all club depts.•Upheld policies and procedures for all areas of business (operations, sales, and fitness). •Handled all Human Resource issues, member concerns, general repair and maintenance of clubs.

•District Operations Training Manager for Los Angeles Market.•Ensured all departments maintained within operating budgets and to met and exceed all financial goals.•Constantly increased financial performance of clubs over last years metrics•Ensured all departments maintained within operating budgets and met all financial goals.•Club placed among top preforming clubs for customer satisfaction•Interviewed and hired staff, facilitated and implemented training programs for all club depts•Upheld policies and procedures for all areas of business (operations, sales, and fitness). •Handled all Human Resource issues, member concerns, general repair and maintenance of clubs.

•Supervised 14 Territory Managers within three state district (Grocery, Big Box) Building the Mosaic brand while ensuring district wide client satisfaction.•Responsible for recruiting, staffing, training, team building, and conducting store audits for Sales performance, merchandising standards, and store satisfaction with company services.•Regional test district for potential company roll outs, Including IT and Asset. Management field quality focus groups.