Alexander Sullivan Email & Phone Number

San Francisco, CA, US

Marlborough, MA, US

Manager championing various projects in and adjacent to the commercial Salesforce.com environment at one of the world’s leading health and life sciences technology companies.* Managing the implementation, deployment, and ongoing strategy of a commercial data lake on the Snowflake platform. * Leading initiative to quantify the business value and ultimately.

Responsible for data systems and data team at well-established non-profit in the education space.* Founded and managed the organization’s first data team, folding in configuration, analysis, and administrative functions. * Fostered healthy, open team dynamic, focusing on smooth team operations and supporting staff in personal and career growth, and.

Boston, MA, US

Lead architect and developer on four-person BizOps (business operations) team. Impacted every business unit including product, customer success, sales, finance, and executive. Alongside colleagues on the BizOps team, oversaw a transition to very mature business system environment.* Migrated entire usage-based revenue reporting mechanism to Salesforce**.

Primarily responsible for all elements of architecture, development, and positioning of Salesforce, Marketo, and Netsuite within the organization. Regularly help to craft large-scale initiatives in process and automation. Trusted and involved with nearly all new company initiatives to ensure proactive CRM support.*Directly managed the CRM Project Manager.

Served as first and only administrator, developer, and point of contact for entire fast-growing organization. Developed custom Apex and Visualforce solutions. Performed all user setup and configuration. Generated reports for all departments. Conducted setup, upgrades, maintenance, and releases of all elements of the Salesforce instance in both Sandbox and.

Waltham, MA, US

Two-person team served as the single point of contact for more than 250 customer support specialists and management. Collaborated with numerous stakeholders to prioritize and scope CRM adjustments and enhancements. Engaged in and frequently lead stand-up meetings and larger discussions to quickly identify important and trending issues.* Administered.

Waltham, MA, US

Acted as the “voice of the customer” to software engineering teams and other departments. Worked in and administered a number of industry-standard softwares, such as Jira, ClearQuest, RightNow, Splunk, and Confluence. Helped configure and revise company-wide defect tracking tool CCAlert.* Instrumental in testing for rollout of Salesforce CRM to customer.

Waltham, MA, US

Worked closely with internal and external customers to troubleshoot complex issues. Demonstrated in-depth understanding of the entire suite of Constant Contact product offerings. Involved in several projects with broad internal distribution. Investigated and reported bugs and defects through numerous website changes and release periods.* Touched upon.

Waltham, MA, US

Engaged customers on a multitude of support levels, ranging from standard billing inquiries to discussions of advanced custom HTML designs. Transitioned and thrived in both a full-time phone support and full-time chat support role. Assisted with several escalated support projects involving the testing of new systems and features.* Won support’s “Shooting.

Bethpage, New York, US

Provided wide-ranging technical phone support for cable television hardware and systems, as well as Internet services in a fast-paced call center environment. Analyzed advanced technical diagnostics to determine appropriate troubleshooting action.* Trained on a number of highly-technical protocol* Explained intricate technological problems in simple terms.

Framingham, MA, US

Supported retail operations and management at the Staples, Inc. corporate headquarters. Performed second-tier help desk resolution functions. Executed significant technical resolution duties for retail and office operations. Acted as technical liaison among several departments within the office. Broad exposure to numerous corporate functions, including the.