Alexander Pyatetsky Email & Phone Number

Toronto, ON, CA

• Successfully recruited and matured a new application support team for the Regulatory and Compliance products, implementing and actively monitoring numerous KPIs against active ITSM processes to measure team.
• Managing day-to-day projects and operational tasks for our global-facing applications utilized by our customers and internally facing teams.
• Aligning team members spread across multiple time zones, defining standard operating… Show more
• Aligning team members spread across multiple time zones, defining standard operating procedures, and supporting stakeholder requirements to ensure strict SLA adherence and superior customer service.
• Developing and Deploying ITSM processes in a large size environment with an emphasis on Incident Management, Problem Management, and Continual Service Improvement.
• Managing the processing of incoming application support requests, prioritizing workload and ticket queues to ensure courteous, timely, and effective resolution of issues while leveraging ITIL practices to optimize.

Toronto, Canada Area

• Provided SME analysis, troubleshooting and diagnosis on any technical issues raised by regulatory bodies and internal teams
• Detected regulatory breaches, related to payment, self-exclusion, and other functionalities that all under Responsible Gaming umbrella
• Responsible for delivery and remediation of various issues related to regulatory reporting to meet SLA deadlines
• Accessed, monitored, and reported on sensitive payment, customer, transactional and employee information to… Show more
• Accessed, monitored, and reported on sensitive payment, customer, transactional and employee information to ensure compliance with regulatory requirements
• Composed and implemented automation scripts that reduced investigation and effort times by 40%

Toronto, Canada Area

• Installed, administered and maintained Servers and Desktops running Windows and Linux OS
• Provided customers with electronic and telephone-based technical product support as well as internal on-site support of software, hardware, and network connectivity issues
• Worked with customers to resolve their payment issues, related to PINPadconfigurations, Middleware software configuration, settlement, and SAF (Store and Forward) issues.
• Analyzed requirements and validated… Show more
• Analyzed requirements and validated implemented messaging protocols to most of the majorNorth America payment processors
• Worked closely with colleagues in Solutions Architecture, Product Management, R&D, Sales andother Technical Consultants to ensure successful projects.

Tel Aviv Area, Israel

• Managed installations of School Administration Systems on bare metal and pre-configured virtual machines
• Monitored, responded and troubleshot security, network and printing issues
• Performed backup and recovery operations
• Administered all aspects of Office 365 platform including Azure AD, Exchange, SharePoint, Skype for Business, Yammer, Sway, Planner, Forms
• Managed license operations for the entire suite of Microsoft products and user management upon request with Admin… Show more
• Managed license operations for the entire suite of Microsoft products and user management upon request with Admin Center UI and/or PowerShell

Tel-Aviv, Israel

• Installed, configured and maintained systems hardware and software components on a daily basis.
• Managed campus environment consisting of Windows Server administrative tools such as Active Directory, DHCP and DNS

Sderot, Israel

• Responsible for software quality assurance tasks involving build, automation and execution of functionality, regression, and sanity test cases for the OLC component and various patch bundles as well as service packs of.
• Worked with systems logs to identify the root cause of the bug and ability to pin point to exact location of the problem/bug.
• Consulted with developers regarding feature bugs and related issues.
• Reported defects through bug tracking… Show more
• Reported defects through bug tracking system, monitored status until fix is provided and validated to ensure bug has been fixed properly.
• Maintained existing unix script base and made necessary changes where required. Show less