- Lead CS Agent Training- Improve Procedures, Documentation, and FAQ- Perform CS Quality Assurance checks- Stand in for Director of Customer Operations when they are not available

- Resolving customer inquiries by phone and email- Going above and beyond to ensure customer satisfaction- Work closely with Sales and Operations on order processing

- Maintaining inventory and fulfilling requisitions- Front desk reception - Filling in for Office Manager when needed, - Assisting Finance team with collections,

Launched, evolved, executed and concluded 5-month popup; Recruiting, training, and developing staff; Ordering, receiving, adjusting, organizing inventory.

Developing and performing day to day operations, merchandising, community awareness, visual standards, customer experience, workshops and sales strategy of 4 year old startup’s Soho popup store

Creating a transformative customer experience, assisting local and international customers in a high velocity, flagship retail environment (1000+ daily customers), troubleshooting consumer technology, working with a team of over 800, calmly aligning with and assuring customers, mentoring trainees.

Responsible for updating the daily orders of 200 Manhattan restaurants, constant phone communication, converting handwritten notes into spreadsheets, labeling daily delivery containers, tracking warehouse inventory, mediating conflicts between customers, production, and management.

Hand-crafting and selling coffees, teas, and espresso drinks, restocking, delegating time sensitive tasks, maintaining a clean work environment, a welcoming atmosphere and ensuring customer satisfaction.