Alexander Richter Email & Phone Number

Immenstadt, BY, DE

Altstätten, Sankt Gallen, Schweiz

- Drive global process design, implementation and monitoring- Partner with local branch offices to drive necessary business decisions and process adoption

Rapperswil, Sankt Gallen, Schweiz

- Analyze CRM data and derive tangible actions and measures for sales steering- Define, track and follow-up CRM KPIs- Monitoring of selected key initiatives- Training and integration of new markets on the CRM platform- Manage sales excellence initiatives and own projects focused on increasing productivity and effectiveness- Identifying and incorporating.

Landsberg Am Lech, Bayern, Deutschland

- Inspire and delight CUSTOMERS with a great Customer Experience Management! - Focus: Salesforce Service Cloud / Community CloudDecember 2019 – September 2021- Project manager for the Service Cloud processes and service CX implementation- Development sprint planning & demand management- Develop partner integration strategy, implementation partner community.

Landsberg Am Lech

Master thesis:Challenges and opportunities of the Digital Transformation from the marketing and sales perspective of a B2B company by the example of the RATIONAL AG - Support the Sales Excellence Process- Analyzed how augmented reality solutions, partner portal and internet of things affect the customer journey- Developed the house of digitalization

Augsburg Und Umgebung, Deutschland

- Support the Global Sales Development Team- Created user manuals and training documents for SAP CRM- Created the Master Data Management (MDM) Dashboard and supported the MDM project- Managed the project of trade fair leads, coordinated the external service providers and trained the back-office staff

Kempten (Allgäu) Und Umgebung, Deutschland

- Development and improvement the prodcuts together with the customers- Development of new business fields- Optimization of business processes on our side and customer side- Strategic planning for the region

Kempten (Allgäu) Und Umgebung, Deutschland

- Researched potential vendors, compared and evaluated offers and negotiated contracts- Tracked orders, reported key functional metrics and forecasts- Cost and scenario analysis as well as benchmarking of vendors

Buchloe, Bayern, Deutschland

Westerland, Schleswig-Holstein, Deutschland

Buchloe, Bayern, Deutschland

Doctor Of Business Administration

Doctorate Candidate under the joint academic direction of Munich Business School and Sheffield Hallam University. My research topic: The.

Doctor Of Business Administration

Doctorate Candidate under the joint academic direction of Munich Business School and Sheffield Hallam University. My research topic: The.

Master Of Arts - Ma, Marketing⎮Sales⎮Media, 1,7

Major: Strategic sales management and digital services, sales techniques and negotiation management, digital marketing and digital.

Master Of Arts - Ma, Marketing⎮Sales⎮Media, 1,7

Major: Strategic sales management and digital services, sales techniques and negotiation management, digital marketing and digital.

Master Of Business Engineering - Mbe, International Management

Master Of Business Engineering - Mbe, Project Management, Strategy, Iternational Management, Leadership & Competencies

Master Of Business Engineering - Mbe, International Marketing

Bachelor Of Arts - Ba, International Sales Management, 1,6

Major: Sales management, sales internationalization, communication and organizational development, business informatics, project.

Industriekaufmann / Commerical Training

Administration Essentials For Experienced Admins, Adm211

Topics: Troubleshoot Record Access and Business Process Automation, Change Management, Extend Reporting, Improve Data Quality, Automate.

Mountaineer - 33 Trailhead Salesforce Badges

Topics: Lightning App Builder, Create Reports and Dashboards for Sales and Marketing Managers, Leads & Opportunities for Lightning.