Alexander Rojas Email & Phone Number

Charlotte, NC, US

FICC E-Trading Risk & PnL Support

Charlotte, NC, US

FICC E-Trading Support

Charlotte, NC, US

Charlotte, NC, US

Port Chester, NY, US

• Primary technical point of contact for external vendor products such as Braintree payment application, GoFormz data capture, and OneLogin SSO – responsible for technical support, improvement and escalation
• Liaise with end users to create, log and escalate diverse range of issues within supported applications using JIRA to ensure continued application improvement and decrease the number of daily incidents that effect.
• Project lead for in-house self service portal creation - providing business with technical workflow, documentation, and business case
• Network with business teams to create advanced SQL queries that provide and ensure correct transmission of all critical data metrics to downstream teams
• Created repository of documents within JIRA workspace to ensure business had up to date technical documentation regarding vendor tools and current home grown application specifications
• Monitor full range of application incidents as reported by end users and ensure proper escalation, resolution, and SLA’s are met for business purposes

London, GB

• Barclays Corporate Banking focuses on build quality relationships with our clients. We help them to succeed and grow by offering integrated banking solutions with a client-centric approach. I was hired into the role at.
• Use Unix command line to navigate sanctions and risk application to provide reports and AD-Hoc user query results, which then allowed customers to spend more time performing analyses to gain valuable insights
• Meet with internal customers to create, log and escalate diverse range of issues within supported applications using JIRA to ensure continued application improvement and decrease the number of daily incidents that.
• Researched and learned Windows PowerShell to Create, update and monitor global payments batch flow for downstream accounting system to improve user experience
• Network with security team to renew SFTP Certificates and ensure correct transmission of all critical files to downstream applications
• Monitor repository of documents to ensure all reporting is arriving at desired locations as well as create HTML tables used in our email systems to provide users with reporting and arrival details in an accurate and.

• Wincor Nixdorf is a German corporation that provided retail and retail banking hardware, software, and services. Engaged primarily in the sale, manufacture, installation and service of self-service transaction systems.
• Performed required tests and document results against acceptance criteria so upper management could easily track project progress
• Recognized, diagnosed, and logged software defects to improve new system procedures
• Created test scenarios for software regression testing cycles, allowing developers to spend time more efficiently
• Communicated with the development team to re-test and close logged defects to speed up new product implementation

Zurich, CH

• Credit Suisse is a Swiss multinational investment bank and financial services company founded and based in Switzerland. Headquartered in Zürich, it maintains offices in all major financial centers around the world. As.
• Assisted during customer service disruptions, configuration management, new feature deployment and new product implementations providing customers with integral point of contact to reduce service downtime
• Monitored and restarted processes and applications via OS admin cutting down on incident creation by ten percent
• Worked within LoanIQ framework to assist traders with user access, risk book permissions, and hierarchical transaction relationships between customers allowing business users to increase focus on trade demand
• Monitored batch procedures with Control M to assure correct downstream feeds and end of day reporting

London, GB

Currently undergoing training on UNIX, Linux, SQL, PL/SQL, ITIL, APM,OS Admin, Excel-VBA, Finance, and Business Analysis.

Rye Brook, NY, US

Developed, implemented and managed business plans to promote profitable food and beverage sales. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Correctly calculated inventory and.

New York, NY, US

Wrote, edited and produced stories for multiple platforms, including internet and digital channels. Evaluated and followed up on news leads and news tips to develop story ideas. Organized material, determined area of emphasis, and wrote stories according to editorial style and format standards. Arranged and conducted interviews with individuals.

US

Inspected security design features, installations and programs to meet compliance and effectiveness standards. Led a team of 15+ security guards in monitoring a high volume of theme park traffic during peak hours and times. Acquired necessary training, employed risk assessment, and knew when to impose the necessary practices for the common good.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

General Studies