- Leading a team of 55 agents- Daily quality and procedure checks- Training new agents- KPI check- Support to agents and/or customers in case of incidents- Reporting to regional supervisor and division management

- MICE- Handling requests for group reservations - Leisure - Cooperation with revenue management and inhouse sales department- Analyzing selling strategy - Identifying potential leads - Cusotmer service and advisory

Acttiv is the biggest touristic entertainment company in Spain. With over 1100 entertainers during the summer season the company provides service to over 250 hotels and campsites in all touristic regions, such as the Balearic Islands, Canary Islands, Cataluña, Andalucia and up to the Algarve in South Portugal.I have worked during 6 years in an international environment, focused mainly on foreing candidates from Germany, The Netherlands, Austria, Hungary, Poland, Czech Republic, Slovakia and many more.10/2017 - 08/2019 HR - Senior Recruiter and Responsible for the Balearic Islands- Daily update of the Balearic Islands area- Personal interviews, on the phone, Skype, etc.- Organizing castings and job days- Make offers to candidates- Select candidates- Assign selected candidates to open jobs- Monitoring and follow up of hiring processes10/2013 - 10/2017 HR - Recruiter and Talent Hunter- Daily CV screening- Preselect candidates- Personal interviews, on the phone, Skype, etc.- Daily update of job offers- Organizing castings and job days- Support recruitment campaings design

Reservations and Sales Agent German and CEE Deparment Back-Office- Handling room reservations on the phone, mail and others- Direct room sales, up-selling, cross-selling- Direct sale of other hotel services- Handling quotes requests- Handling complaints- Costumer service and orienting- Distributing email requests to employees

Vigilancia tecnológica - Inteligencia competitiva / Comercial marketing

Prácticas en departamento de reservas