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Collaborative, solution-oriented IT Manager with 20+ years of experience in the SaaS Advertisement/Marketing field; eager to put that knowledge towards helping to grow an organization. Well-earned reputation for maintaining numerous business objectives such as identifying opportunities to control costs and streamline operating practices. My range of experience has offered me the ability to solely manage a 60+ employee environments as well as expand the IT department to support 250+ employees.
Xd3R Lab
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Business OwnerXd3R LabUnited States
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Senior Manager Of Infrastructure ServicesSecurityscorecard May 2021 - Jul 2022• Motivate, train and developed 4 direct reports• Administered the budget and managed vendor relationships for the Technology team• Enforced IT industry standards and established uniform policies to enhance security and streamline processes • Managed the organization's SaaS ecosystem• Accountable for overseeing and coordinating advanced level 2 and level 3 support escalations -
It ManagerOwnbackup Jan 2019 - Dec 2020Englewood Cliffs, New Jersey, United States• Led office build outs for NJ (30,000 sq. ft) and Tel Aviv (20,000 sq. ft) offices in all aspects of Technology/ AV• Deployed a complete MDM(JAMF) and MFA(Okta) solution• Managed vendor relationships and budgets for Technology group• Administered SaaS stack for the organization -
It Technical Lead/ManagerConsultant / Independent Oct 2015 - Dec 2018• Management lead on all aspects related to infrastructure deployments and desktop support.• Responsible for managing and coordinating escalated L2/L3 support issues• Motivate, train and developed 7 direct reports• Experienced in utilizing JIRA for timesheet reporting and support ticket management• Utilized SCCM and LanRev for software deployments, machine patches, and imaging• Led inventory/asset management and assisted on developing asset processes for better machine management
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It ManagerAnomaly Dec 2011 - Sep 2015New York, Ny• Led all internal/external office build-outs during agency expansion from 60+ to over 250+ employees• Responsible for expanding the IT department and managing two direct reports in NY and four consultants at a global global level• Restructured all vendor relationships to lower costs and to help sustain manageable budgets• Implemented IT best practices and standardized policies to increase security and process• Redesigned server and network infrastructure to meet ever-growing technology advancement• Deployed a global ticketing system, O365 and GAPPS for Work -
Support AnalystDraftfcb Apr 2010 - Dec 2011• Maintained Mac and PC systems for a large business environment (450+ users) • Knowledgeable in utilizing JAMF Casper Server and have experience with working in the JAMF Software Suite for OSX deployments• Participated in new and existing infrastructure deployments and coordinate large system rollouts• Responsible for handling day to day L2/L3 support issues• Experienced in using Remedy ticketing system -
Support Services EngineerCityis Aug 2009 - Apr 2010• Maintained company’s communication database of AV and VC systems • Troubleshooted functionality and connectivity of Tandberg hardware/software video conferencing equipment• Scheduled and maintain all Xerox, Schering Plough/Merck, and Duetsche Bank US video conferencing units• Responsible for the rollout of the new Schering Plough/Merck scheduling system to improve team workflow -
Senior Support SpecialistGsw Worldwide Mar 2005 - Mar 2009• Maintained company’s communication database of AV and VC systems • Troubleshooted functionality and connectivity of Tandberg hardware/software video conferencing equipment• Scheduled and maintain all Xerox, Schering Plough/Merck, and Duetsche Bank US video conferencing units• Responsible for the rollout of the new Schering Plough/Merck scheduling system to improve team workflow -
EntrepreneushipLex Technologies Feb 2004 - Mar 2005• Built up a small/medium client database (50-75 users)• Traveled to residencies to help with any computer related issues with machines (Mac/PC)• Trained clients on how to use a computers• Setup secure small business\home based LAN\Wireless networks•
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M.I.S MangerJ.A. Jones Construction Group Mar 2000 - Feb 2004
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Assistant/TraineeGear Graphics Corp Jun 1999 - Feb 2000• Assisted in installation of high-end computer graphics pre/press equipment.• Assistant/Trainee in Apple and PC Hardware network hubs, servers, cabling and miscellaneous software
Alexander Santiago Skills
Frequently Asked Questions about Alexander Santiago
What company does Alexander Santiago work for?
Alexander Santiago works for Xd3r Lab
What is Alexander Santiago's role at the current company?
Alexander Santiago's current role is Business Owner.
What is Alexander Santiago's email address?
Alexander Santiago's email address is sa****@****ail.com
What is Alexander Santiago's direct phone number?
Alexander Santiago's direct phone number is +191759*****
What skills is Alexander Santiago known for?
Alexander Santiago has skills like Networking, Servers, Active Directory, Cisco Technologies, Technical Support, Software Installation, Advertising, Computer Hardware, Windows, Digital Marketing, Mac, Integrated Marketing.
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Alexander Santiago
Fairfield, Ct4student.fairfield.edu, gmail.com, priceline.com, priceline.com -
Alexander Santiago
Greater Phoenix Area5live.com, paramountequity.com, freedommortgage.com, mrcooper.com, svb.com2 +148063XXXXX
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Alexander Santiago
Clinical Training And Development At New York Cancer And Blood SpecialistsNew York City Metropolitan Area2queensmedical.com, easyspirit.com -
Alexander Santiago
Prev Capital One | Uc Santa Cruz '26 | Colorstack Member | Codepath Alumni | Mlt Fellow | Ebay Pathways 2024Los Angeles, Ca
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