Alexander Santiago Email & Phone Number

United States

• Motivate, train and developed 4 direct reports• Administered the budget and managed vendor relationships for the Technology team• Enforced IT industry standards and established uniform policies to enhance security and streamline processes • Managed the organization's SaaS ecosystem• Accountable for overseeing and coordinating advanced level 2 and level 3 support escalations

Englewood Cliffs, New Jersey, United States

• Led office build outs for NJ (30,000 sq. ft) and Tel Aviv (20,000 sq. ft) offices in all aspects of Technology/ AV• Deployed a complete MDM(JAMF) and MFA(Okta) solution• Managed vendor relationships and budgets for Technology group• Administered SaaS stack for the organization

• Management lead on all aspects related to infrastructure deployments and desktop support.• Responsible for managing and coordinating escalated L2/L3 support issues• Motivate, train and developed 7 direct reports• Experienced in utilizing JIRA for timesheet reporting and support ticket management• Utilized SCCM and LanRev for software deployments, machine patches, and imaging• Led inventory/asset management and assisted on developing asset processes for better machine management

New York, Ny

• Led all internal/external office build-outs during agency expansion from 60+ to over 250+ employees• Responsible for expanding the IT department and managing two direct reports in NY and four consultants at a global global level• Restructured all vendor relationships to lower costs and to help sustain manageable budgets• Implemented IT best practices and standardized policies to increase security and process• Redesigned server and network infrastructure to meet ever-growing technology advancement• Deployed a global ticketing system, O365 and GAPPS for Work

• Maintained Mac and PC systems for a large business environment (450+ users) • Knowledgeable in utilizing JAMF Casper Server and have experience with working in the JAMF Software Suite for OSX deployments• Participated in new and existing infrastructure deployments and coordinate large system rollouts• Responsible for handling day to day L2/L3 support issues• Experienced in using Remedy ticketing system

• Maintained company’s communication database of AV and VC systems • Troubleshooted functionality and connectivity of Tandberg hardware/software video conferencing equipment• Scheduled and maintain all Xerox, Schering Plough/Merck, and Duetsche Bank US video conferencing units• Responsible for the rollout of the new Schering Plough/Merck scheduling system to improve team workflow

• Maintained company’s communication database of AV and VC systems • Troubleshooted functionality and connectivity of Tandberg hardware/software video conferencing equipment• Scheduled and maintain all Xerox, Schering Plough/Merck, and Duetsche Bank US video conferencing units• Responsible for the rollout of the new Schering Plough/Merck scheduling system to improve team workflow

• Built up a small/medium client database (50-75 users)• Traveled to residencies to help with any computer related issues with machines (Mac/PC)• Trained clients on how to use a computers• Setup secure small business\home based LAN\Wireless networks•

• Assisted in installation of high-end computer graphics pre/press equipment.• Assistant/Trainee in Apple and PC Hardware network hubs, servers, cabling and miscellaneous software