Alexander Lopez-Perez

Alexander Lopez-Perez Email and Phone Number

CX Project Manager | Presidential Management Fellow @ GSA
washington, district of columbia, united states
Alexander Lopez-Perez's Location
New Brunswick, New Jersey, United States, United States
Alexander Lopez-Perez's Contact Details

Alexander Lopez-Perez work email

Alexander Lopez-Perez personal email

n/a
About Alexander Lopez-Perez

At the General Services Administration, my focus as a CX Project Manager is to harness customer insights to enhance agency-wide initiatives. My approach combines strategic project design with a Presidential Management Fellowship's rigor, empowering GSA to deliver exceptional service outcomes. Our team's dedication to integrating qualitative and quantitative data ensures that customer experiences are at the forefront of our decision-making process.Previously, as a Senior CX Advisor, I cultivated partnerships and led a federal customer experience community, translating research insights into actionable impact. My work here was integral in fostering collaborative relationships and advocating for customer experience strategies within government. This foundation has been pivotal in contributing to my current role, where I leverage these experiences to drive continuous improvement and strategic projects at GSA.

Alexander Lopez-Perez's Current Company Details
GSA

Gsa

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CX Project Manager | Presidential Management Fellow
washington, district of columbia, united states
Website:
gsa.gov
Employees:
11395
Alexander Lopez-Perez Work Experience Details
  • Gsa
    Cx Project Manager
    Gsa Apr 2023 - Present
    Washington Dc-Baltimore Area
    -Project manager for the enterprise-wide effort to make customer insights meaningful and accessible throughoutGSA offices/divisions.-I design, research, and develop projects based on qualitative and quantitative data. -I lead complex, cross-business line projects that have agency-wide impact.
  • Partnership For Public Service
    Senior Cx Advisor
    Partnership For Public Service Oct 2023 - Jun 2024
    Washington, District Of Columbia, United States
    -Advises, conceptualizes and writes high-quality products of varying length, complexity and style that convey the CX strategy in a clear and compelling way. -Develops productive and collaborative relationships with government stakeholders and partnering organizations, including leading a federal customer experience community. -Builds materials to educate and drive CX advocacy in coordination with the Government Affairs team. -Supports Partnership teams to translate research insights and community needs into action and impact through program design, policy advocacy, training programs, communications and other interventions.
  • New Jersey Department Of Education
    English Teacher
    New Jersey Department Of Education Sep 2020 - Apr 2023
    North Plainfield, New Jersey, United States
    *Teacher of English at North Plainfield Middle School, formerly at Bound Brook High School.*Co-designer & inaugural teacher of "Racial Literacy & Justice”*Re-designed the English IV course by centering its texts on six British post-colonial works and evolving course outcomes to align with to current global & cultural competencies.*Designer & teacher of the "Functional Computing" summer course for Bilingual Students*Member of the District Equity & Leadership Team. Under this role, I have designed informational material, & graphics for school leadership, design curriculum changes & facilitated educational sessions for colleagues.
  • New Brunswick Education Foundation Inc
    Near Peer Educator
    New Brunswick Education Foundation Inc Jan 2020 - Apr 2023
    New Brunswick, New Jersey, United States
    *Near Peer Educator for the New Brunswick Education Foundation (NBEF): a non-profit serving New Brunswick Youth through enrichment events, professional development symposiums, & scholarships (of which over $100,000 have been awarded).*Co-designer of scholarship criteria for the 2021 Scholarship cycle*Educator for the 2021 cycle of College Prep Workshop Series, consisting of three educational modules designed in collaboration with OPPNet. *Panelist in NBEF's Virtual Platform 2021 series. "Making The Grade... Building a Network"*Member of NBEF College & Young Professional Network
  • American Indonesian Exchange Foundation
    Orientation Coordinator, Alumni Liaison
    American Indonesian Exchange Foundation Jun 2019 - Jun 2021
    Jakarta, Indonesia
    * Partnered with the American Indonesian Exchange Foundation and its program officers to plan and run the 2019 virtual pre-departure orientation and in-country orientation program for both Indonesian and American fellows of the 2019-2020 cohort. * I created objectives and facilitated 20+ in-house workshops and onboarding sessions, appointed over 17 Indonesian & American experts to panel for 4 educational modules & scheduled their travel.*Established informal events & planned 3 official cultural trips across Jakarta for 26 Fulbright grantees & 25 Indonesian Educators.*As a Liaison, I have partnered with Indonesian English Educators to develop six educational visuals on distance learning that were shared through official Fulbright channels. I have also contributed content relating to English Instruction, Indonesian holidays, and global exchange.
  • U.S. Census Bureau
    Enumerator
    U.S. Census Bureau May 2020 - Sep 2020
    New Jersey, United States
    *Completed demographics survey sheets, collected pertinent data, interpreted interview questions, and explained survey forms to over 130 Middlesex County residents for the 2020 Decennial Census.
  • National Science Foundation (Nsf)
    L&D Intern
    National Science Foundation (Nsf) Jun 2020 - Aug 2020
    Alexandria, Virginia, United States
    * Created 11+ tutorial videos (with captioning, alt text description, and voice-over) for the agency's e-learning platform.* Conducted Learning & Development research through data analytics and evaluation of training assessments. * Collected and assessed over 180 visual pieces for LearnNSF courses (including back-ups for future courses) as part of LearnNSF upgrade.* Developed and maintained Excel sheets that tracked applicant information, including verifying eligibility requirements, for the After Hours Program.
  • New Brunswick Public Schools
    Teacher Intern
    New Brunswick Public Schools Sep 2019 - Jan 2020
    New Jersey, United States
    *Responsible for four regular English 12 classes and two Honors English 12 Classes, or 185 Students.*Developed 40+ culturally responsive lessons and Unit plans aligned with the New Jersey Student Learning Standards.
  • Radio Republik Indonesia
    Radio Talk Show Host
    Radio Republik Indonesia Jan 2019 - May 2019
    West Sumatera Province, Indonesia
    * I host a weekly program under the Wonderful Indonesia series named "English for Us" on Indonesia's official public broadcast service. Additionally, I recorded 15 archival episodes.* The program invited listeners to study the nuance of (American Standard) spoken English by covering topics that alternate between grammar, vocab and pronunciation through listener call in conversations and questions. In addition, the program covers topics on American culture, diversity among speakers and customs of Americans, scholarships and international fellowships available to Indonesians, and the experience of engaging in a cultural exchange program.
  • Fulbright Association
    English Teaching Assistant/Fellow
    Fulbright Association Jul 2018 - May 2019
    Us Department Of State
    *Taught at an Islamic High-School to over 200 10th graders in Low-tech classrooms, as well as engaged the remaining grade levels in leadership and English language extracurricular programs created by me.*I trained 12 Indonesian High School students in Public Speaking & Presentation for a bi-monthly Speaker Series I created at Madrassah Aliyah Negeri 2.
  • Scream Theater
    Actor & Dialogue Facilitator
    Scream Theater Sep 2017 - May 2018
    Rutgers University
    Students Challenging Realities and Educating Against Myths (SCREAM) is a group of trained undergraduates creating interactive and educational experiences for audiences on issues pertaining to interpersonal violence.As an actor, I developed and performed in 9 performances across New Jersey across different high schools and universities.At the end of every performance, I facilitated dialogue and discussions to a variety of groups with the goal of teaching each other what behaviors and attitudes are respectful, self-
  • Health Services- College Support Program
    Peer Mentor
    Health Services- College Support Program Dec 2016 - May 2018
    Rutgers Health Services-Caps
    Operated under CSP to provide individualized support for 3 undergraduate students on the autism spectrum and developed transition guides and programming to support their undergraduate experience.
  • Rutgers Sas Honors Program
    Peer Mentor
    Rutgers Sas Honors Program Sep 2016 - May 2018
    Rutgers University
    * Planned and facilitated for programming, events, requirements, and courses (including a student exchange trip).
  • Rutgers Sas Honors Program
    Student Advisory Board Member
    Rutgers Sas Honors Program Oct 2015 - May 2018
    Met with the SASHP deans with feedback about what is going well (and what could improve) in the Honors Program, in addition to providing suggestions as well as proposals for future programming, events, honors requirements, and honors courses sections.
  • Rutgers University–New Brunswick
    Senior Ambassador
    Rutgers University–New Brunswick Jan 2015 - May 2018
    Student Access And Educational Equity
    Official student representative of SAEE and serving as an official voice representing the organization to:University departments, faculty, students and staff.Responsibilities included:Recruitment of prospective studentsAttending events at the University and target high schools where I share my experiences.Promoting SAEE Events and Initiatives encouraging student participation initiatives.Special Events and ProgrammingProvide guidance to the office of the Senior Director
  • Rutgers University–New Brunswick
    Recruitment Ambassador
    Rutgers University–New Brunswick Sep 2016 - Dec 2017
    Office Of Undergraduate Education
    I served as a lunch escort and panelist for the School of Arts & Science's recruitment sessions throughout the fall and spring semester. I chat about why I chose to study at Rutgers, what have been some of my favorite things about my undergraduate experience here (usually through anecdotes), and what my plans for the future are.
  • Rutgers University–New Brunswick
    Resident Mentor/Program Assistant
    Rutgers University–New Brunswick Jun 2017 - Aug 2017
    Upward Bound & Upward Bound Math And Science
    Undertook a “live-in” position with daytime, evening, and weekend responsibilities. Participated in a combination of the following: duty, programming, chaperoning special trips, tutoring, peer mentorship, and/or crisis response. In addition, I was expected to provide for meetings, daytime duty and related administrative tasks.
  • Rutgers University–New Brunswick
    Prli-Scholars Mentor
    Rutgers University–New Brunswick Dec 2016 - May 2017
    Rutgers Ru-1St
    Assisted the transition and of first-generation and underrepresented students from high-school to college. Peer mentors follow the mission statement, “to increase the retention and graduation rates of first generation college students; to foster a community of scholars who achieve academic excellence and avoid common mistakes by creating a relationship between incoming students and upperclassmen mentors.”
  • Rutgers University–New Brunswick
    Peer Mentor
    Rutgers University–New Brunswick Sep 2016 - Jan 2017
    Rutgers Student Support Services
    Each mentor/mentee pair is to meet for four hours every month of the semester to participate in various activities and events, such as studying with one another, exploring different dining halls and areas around campus, attending recreational events and conversing about each other's academic progress and development.
  • Rutgers University–New Brunswick
    Orientation Leader
    Rutgers University–New Brunswick Feb 2016 - Sep 2016
    New Student Orientation & Family Programs
    Undergraduate Leaders responsible for the introduction of roughly 85000 First-Year, Transfer, and Non-traditional Students and their Families to all five campuses within Rutgers University.-Fostered unity within and among diverse university communities- Conducted tours of multiple campuses for students.-Facilitated multiple programming events including the following; Karaoke, Improve, Game room.-Engaged in daily performances for an audience of over 200 students.
  • Rutgers Future Scholars
    Scholar
    Rutgers Future Scholars 2008 - May 2018
    Rutgers University
    Part of a Multi-Year, Pre-college program during which select students are taught by Rutgers professors, develop critical thinking skills and are provided with professional workplace training.
  • Rutgers Future Scholars
    Mentor
    Rutgers Future Scholars Sep 2015 - May 2017
    Rutgers
    * I undertook an essential role inside a social network that supports high school students on their path to college by encouraging their academic growth while increasing their college knowledge. Weekly meetings at New Brunswick High School.(HS Seniors Placement) Providing Assistance with the college application process, essay writing, and goal setting.
  • Rutgers Future Scholars
    Scholastic Ambassador
    Rutgers Future Scholars Jun 2015 - Aug 2015
    Rutgers
    Undergraduate leaders involved in the coordination of High School Scholars during their summer programs.Responsibilities include:Accountability of assigned group scholarsGuiding and traveling with them to scheduled classes and internships.Distributing important program information.Providing academic and cultural enrichment support.Assistance in the development of kinship between and amongst cohort class.
  • Plangere Writing Center
    Writing Tutor
    Plangere Writing Center Sep 2016 - Dec 2017
    Rutgers- New Brunswick
    *Provided 8 students individualized and direct assistance to help with reading and writing skills.*Assisted in identifying problem areas with their writing while providing a concrete plan to address those areas.
  • On Target Staffing
    Intern
    On Target Staffing May 2014 - Jun 2014
    Worked with Club Demonstration Services, which provides food demonstrations at Costco, as a food demonstrator. Emphasis on customer service.
  • Robert Wood Johnson University Hospital
    Intern
    Robert Wood Johnson University Hospital Sep 2013 - Jun 2014
    Child Life
    Shadowed under a Childlife Specialist where I learned about child development, coping techniques, normalization of the hospital, and educating patients about their procedures.
  • New Brunswick Public Library
    Volunteer
    New Brunswick Public Library Jun 2013 - Jul 2013
    Assessed the literary progress of children who want to earn rewards based on the hours they read.Provided advice on efficient studying and exposure to literary terms.
  • Covenant Business Concepts
    Intern
    Covenant Business Concepts Jul 2012 - Aug 2012
    Rutgers University
    Developed entrepreneur skills, professional etiquette, and business dexterity.

Alexander Lopez-Perez Skills

Public Speaking Leadership Social Skills Teamwork Teaching Time Management Community Outreach Social Media Microsoft Excel Morale Critical Thinking Higher Education Microsoft Word Microsoft Office Spanish Dependable Team Player Research Powerpoint Team Leadership Strategic Planning Data Analysis Customer Service Staff Development Focus Groups Reasoning Skills Spss Statistics Microsoft Powerpoint Martial Arts Silet

Alexander Lopez-Perez Education Details

Frequently Asked Questions about Alexander Lopez-Perez

What company does Alexander Lopez-Perez work for?

Alexander Lopez-Perez works for Gsa

What is Alexander Lopez-Perez's role at the current company?

Alexander Lopez-Perez's current role is CX Project Manager | Presidential Management Fellow.

What is Alexander Lopez-Perez's email address?

Alexander Lopez-Perez's email address is al****@****nsf.gov

What schools did Alexander Lopez-Perez attend?

Alexander Lopez-Perez attended Rutgers Graduate School Of Education, Rutgers University-New Brunswick, New Brunswick Health Sciences Technology High School.

What are some of Alexander Lopez-Perez's interests?

Alexander Lopez-Perez has interest in Social Services, Children, Education, Environment, Science And Technology, Animal Welfare.

What skills is Alexander Lopez-Perez known for?

Alexander Lopez-Perez has skills like Public Speaking, Leadership, Social Skills, Teamwork, Teaching, Time Management, Community Outreach, Social Media, Microsoft Excel, Morale, Critical Thinking, Higher Education.

Who are Alexander Lopez-Perez's colleagues?

Alexander Lopez-Perez's colleagues are Felicia Walker, Sentrae Davis, Matt Hemann, Sol Suna, Valerie Henderson, Asep Irvan, Patrick Egan.

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